Krista Connects to Your Email Inboxes
Krista directly integrates with your email inboxes and ticketing systems. She immediately starts reading content, including text and attachments, ensuring a full understanding of every customer query.
Whether you’re in customer service, operations, or IT, Krista automates and improves responses to customer inquiries.
Krista automates responses to common inquiries and assists representatives by providing them with information from integrated systems.
Krista quickly summarizes answers retrieved from your SOPs, policies, and documents, providing concise responses and improving response times and accuracy.
Krista responds to customer emails 24x7 and deflects the work from agents who can focus on more important thinking activities.
Krista's unique 'nothing like code' platform easily integrates AI with current systems, ensuring data security, compliance, and scale.
Krista uses natural language processes to understand your customers’ needs and suggests how to help them.
Krista AI analyzes incoming requests and sorts them for the next steps. This includes tasks like reviewing FAQs, providing responses, checking statuses, or summarizing updates. With AI categorization, there’s no need to create manual rules that require ongoing maintenance.
By analyzing past interactions, Krista personalizes responses and recommendations using only your data, fostering stronger customer relationships.
Krista orchestrates processes for team members and reduces reliance on app or procedural training, allowing representatives to focus on enhancing the quality of service.
Easily adapt and update AI services and models to ensure your technology evolves alongside your business needs.
Krista integrates seamlessly with existing systems without compromising data security or compliance, ensuring peace of mind.
Krista learns from every interaction, continuously improving her ability to resolve issues and deliver exceptional service.
Krista directly integrates with your email inboxes and ticketing systems. She immediately starts reading content, including text and attachments, ensuring a full understanding of every customer query.
Krista applies advanced machine learning to extract and analyze key message attributes like intent and sentiment and categorizes them into request types. This step turns raw data into actionable insights, ready for next-best-action decisions.
Using proprietary algorithms, Krista evaluates the insights to produce a confidence score. This score guides Krista in determining how to respond to or escalate each inquiry effectively. Moderate or low confidence means Krista asks an agent to confirm her work and then retrains AI models based on the response.
Krista uses the confidence score to either autonomously resolve the issue with a precise response or to escalate it to a human agent for a more personalized touch.
Krista routes issues to the appropriate agent when human intervention is required based on the confidence score. This ensures that customers always benefit from a blend of Krista’s efficiency and an agent’s knowledge and understanding.
Agents access the information they need to resolve issues using Krista’s automation capabilities and her connections to various systems like accounting, sales, support, and ERP, all with secure role-based access.
Krista refines her machine-learning models with each human interaction, improving their decision-making and issue-resolution capabilities. This ongoing learning process means Krista gets better at automatically resolving more issues, boosting both efficiency and customer satisfaction.
Krista helps you deploy AI easier and faster than you could ever imagine. Try Krista today.
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