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Ideas on putting AI to work

Perspectives on agentic AI, the enterprise brain, and making technology understand people.

What it Means to Trust AI

As technology evolves and we enable AI to make more decisions for us we need to be confident it’s leading us in

use AI to reply to emails

Using AI for email Replies

AI-driven business processes are becoming increasingly popular, as they can increase business velocity. Using AI to respond to email and omnichannel messages

ChatGPT elevated our expectations

ChatGPT Elevated Our Expectations

ChatGPT is a revolutionary new language processing technology that has revolutionized how artificial intelligence can interact with people. Developed by OpenAI, ChatGPT

Don’t Test Me

Key Points Innovation requires change and businesses need abilities to respond quickly Most application and automation changes are brittle and require an

You are Going the Wrong Way

Complexity is the enemy of productivity Your IT group is increasing complexity, not reducing it. But, it’s not their fault. Companies contain

Where is Conversational AI Going?

In this episode, Chris Kraus and I discuss the importance of using conversational AI to improve customer and employee interactions. We note

The Future of RPA

Robotic process automation (RPA) is undoubtedly one of the most disruptive technologies in recent years, but what is the future of RPA?

the futura of rpa

The Future of RPA

Robotic process automation is undoubtedly one of the most disruptive technologies in recent years but can freeze innovation in time if you

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