There’s a lot of AI buzz and businesses everywhere are feeling the pressure to integrate this exciting technology. However, amidst all the hype, there’s a need to clarify a few things. First off, AI isn’t a panacea for all business woes. It needs a foundation of sound data and processes to be effective and it’s …
by Scott King 
Generative AI is transforming how data and content are generated in many types of use cases. Its ability to quickly summarize data and enable people to interact with systems in a conversational manner is redefining what work is and the value associated with it. In a recent conversation with Chris Kraus, we reviewed McKinsey & …
by Scott King 
Artificial intelligence (AI) has an immeasurable impact on various industries, from finance to healthcare to customer service. It can automate repetitive tasks, derive insights from massive data sets, and even help manage and govern data. However, effectively governing AI data requires a well-thought-out strategy and proper implementation. Chris Kraus and I discussed the importance of …
by Scott King 
Generative AI possesses great abilities to craft impressive content. Its capacities in generating text, photos, and videos, and engaging in conversational interactions are remarkable, yet they represent only one step in a customer’s or employee’s quest to complete a process. Imagine a customer reaching out to an organization for assistance. Generative AI can answer this …
by Scott King 
Implementing generative AI or any other form of AI within a business framework demands more than mere installation. Businesses need to be confident that their data remains secure and that there are role-based administrative procedures present in managing the least privilege. The AI should be capable of synchronizing with current systems in real-time to provide …
by Scott King 
Technology innovation is advancing faster than ever before and companies are constantly faced with the challenge of deploying these new technologies to stay competitive. However, the key to a successful digital transformation lies not in forcing employees to adapt to new tools, but rather in tailoring the technology to the unique needs and working styles …
by Scott King 
Orchestration is a complex process that involves multiple steps to successfully deploy and update software features for customers. It requires communication with customers, training them appropriately, automating deployment and production processes, and continuously monitoring the progress of the project. By focusing on exceptions and updating automation processes periodically, one can ensure that users can use …
by Scott King 
Enterprise uses for artificial intelligence continue to expand. Companies are now using AI to automate processes in customer service, human resources, IT, and supply chain to make more informed decisions to improve profits and customer service. But, is AI necessary? Companies like Krista, IBM, and your competitors think so. I recently had a conversation with …
by Scott King 
Evaluating artificial intelligence (AI) products can sometimes be confusing. New AI products appear every day and are challenging to determine which products are truly powered by AI and which are veneers on top of the latest generative AI. The AI hype caused the US Federal Trade Commission (FTC) to issue a warning to software vendors …
by Scott King 
In today’s global economy, companies rely on complex supply chains to bring their products to market. With so many suppliers involved, it can be challenging for businesses to keep track of potential risks in their supply chain. Third-party supply chain risk is a significant concern for many organizations, and they are constantly looking for ways …
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