The IT services industry is undergoing a significant transformation. Enterprises are increasingly seeking managed service providers (MSPs) to deliver comprehensive IT outsourcing solutions, including AI agents, cloud infrastructure, cybersecurity, and helpdesk support. Traditional MSPs that primarily focus on IT maintenance and monitoring are facing increased competition as businesses demand AI-driven automation and intelligent process orchestration. This shift presents both a challenge and an opportunity for MSPs ready to embrace AI and automation.
Enterprises are turning to AI agents to enhance IT service efficiency, automate workflows, and improve customer support. The demand for AI-driven solutions that integrate with existing IT ecosystems is growing, yet many MSPs still rely on manual or semi-automated processes. Without a strategic AI integration approach, MSPs risk losing clients to competitors who can offer AI-enhanced service delivery, predictive analytics, and automated IT operations. To remain competitive, MSPs must leverage agentic platforms to streamline operations and provide higher-value services beyond traditional IT support.
Krista is an agentic platform that enables IT service companies to transform their service portfolios by integrating AI-driven automation into their core offerings, not just as an add-on. Krista enables you to design, deploy, and manage AI-driven agents for your customers.
Enhance your service portfolio to include cutting-edge AI agentic solutions.
Connect AI agents with existing communication tools using natural language processing.
Deploy agents to automate business processes for your enterprise customers.
Enhance customer experiences with AI agents capable of intelligent call handling, email classification, and automated responses
Automate complex, multi-step processes without building custom software.
Deliver measurable ROI to your customers while creating a new revenue stream.
“Krista is to AI what Power BI and Tableau are to data. The minute you need an agnostic AI solution that spans multiple systems, data, and teams, Krista is the answer.”
Chris Timol, President, PuzzleHR
Vamsi Kurukari
VP Site Reliability, Zimperium
With Krista, Zimperium automated its software deployment process, reducing a 4+ hour manual process to mere minutes, across hundreds of environments. This improvement led a 400% ROI and empowered Zimperium’s engineers and developers to focus on what they do best — developing the most secure software possible for their clients.
Krista agents are assembled in Krista Studio using natural language, not code. Your teams assemble automation and AI agents using simple conversational process steps.
Krista supports multiple collaboration and communication platforms
Design process flows using Krista’s conversational steps.
Inform a Person
Ask a Person
Ask a System
Make a Decision
Call Another Conversation
Repeat
Ask Krista AI
Manage Information
Krista connects to your apps, systems, and AI using prebuilt connectors to read and update data using natural language.
Elise Burns, CEO, Evette
“Integrating with Krista.ai is a win-win across the board. We’ll be able to eliminate human friction and automate tedious, administrative tasks that have been overwhelming our employees.”
Companies across every region and industry are orchestrating workflows with Krista
A retail electricity provider lost power across its service area. Calls flooded in. Krista routed 12,000 inbound customer calls through an AI voice agent in a five-hour window. The contact center industry scales one way: hire more people, forecast volume,
Streamlining Title Commitments, Deeds, and Liens Manual Document Handling Slows Operations Doc Prep 911, a specialized service provider in real estate and title document preparation, historically managed large volumes of title commitments, deeds of trust, liens, and other requests received
Simplifying the AI Conversation for Technology Leaders OTG Consulting advises businesses on critical technology decisions. With decades of expertise in telecom and IT, OTG’s team helps clients navigate everything from infrastructure migrations to emerging AI opportunities. As interest in AI
Krista empowers organizations to orchestrate people, systems, and AI, unlocking new levels of productivity and innovation. Let Krista help you transform your operations using conversational automation.
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