Krista improves front of house quality and compliance reporting while reducing the need for training employees.
Call center automation has become an important aspect of many customer service organizations. Contact centers use technology like conversational AI to relieve agents of certain routine tasks, such as logging information, retrieving data, or answering emails so they can focus on more complex interactions with customers. As companies strive for efficiency and improved customer service, …
Machine learning (ML) is an enabling technology for artificial intelligence (AI), one of the fastest growing areas of technology. While numerous advancements have been made in this field over the past twenty years, there are many reasons to believe that we have only scratched the surface of this technology’s potential. The three main types of …
Begin with the eye-opening statistic that 97 percent of all mobile users want a machine learning-powered voice assistant to assist them with their inquiries. Isn’t that incredible? We are on the cusp of a new era where machines learn to think and act for themselves. And machine learning is already starting to impact our everyday …
When it comes to customer service teams, businesses are always looking for ways to provide the best possible experience for their customers. In recent years, conversational AI has become a popular option for many businesses. But what is conversational AI? and how does it differ from chatbots? In this article, we will explore the differences …
The restaurant industry is a notoriously challenging one. Low margins and high overhead costs make it difficult for restauranteurs to turn a profit, and fierce competition can make it hard to stand out from the crowd. Add in a pandemic and the need to constantly evolve to keep up with changing trends and compete with …
Krista is like Excel How long would it take to complete your work if IT had to edit your spreadsheet when you needed changes? It’s not feasible. If every spreadsheet edit or change required a formal requirements definition, you would overwhelm your support systems with trivial requests. IT would never prioritize these requests because it …
The HFS Research Hot Vendor program annually recognizes the leading new providers of digital services across 25 industries. For 2022, HFS has selected six AI and automation vendors as the hottest of the hot. Hot Vendors: Krista Newt Global Nividous SingularityAI Working Solutions Worksoft These vendors will be competing in a “Shark Tank” style competition …
By using Krista to recruit, hire, train, and manage employees, this restaurant chain reduced hiring administration time by thousands of hours per year across 600 locations and 1800 managers.
If you think you listen to your customers… then why do you have ‘DoNotReply’ email/SMS/social accounts? Digital Channels Your customer interactions are more digital than ever. The way customers bank, shop and consume content has changed, and their expectations have risen. You need to meet these new demands with a customer experience that is …
