AI is Streamlining Policy and Procedure Access As more of your processes move to digital formats, providing employees with accurate, up-to-date information on policies and procedures is critical for maintaining efficiency and compliance. Traditional virtual agents rely on predefined scripts, providing answers to expected questions. However, this approach often results in inconsistencies, delays, and user …
by Scott King 
People Field Employees, HR, Compliance, Executive Management Apps Document Management System AI Ask Krista, Krista Business Process Orchestration Risks of Non-Compliance in Manual HR Processes A regional healthcare organization serving individuals with special needs struggled to maintain HR compliance, particularly with employees working around the clock. Their outdated filing system made it nearly impossible for …
by Scott King 
People Customer Success, Customers, Executive Management Apps HRaaS Platform, Client Systems AI Ask Krista, Krista Business Outcome Orchestration Delivering Tailored HR Services for Diverse Clients A premier HRaaS (Human Resources as a Service) provider delivers comprehensive HR services, including managed HR, payroll, benefits, talent acquisition, and learning and development. Acting as a fractional HR department, …
by Scott King 
People Customer Service, Executive Management Apps Telephony, CRM, SaaS Payroll, Email Inboxes, Big Data AI Ask Krista, Krista Business Outcome Orchestration Overwhelmed by Inbound Calls and Cumbersome Onboarding Processes A healthcare organization was facing significant challenges in managing its inbound communications. With 60,000 calls directed to their main office and an additional 75,000 calls to …
by Scott King 
People Outsourced Accounting Staff, Accounting Apps Email inboxes, Accounting Systems AI Ask Krista, Krista Document Understanding High Costs and Inefficiencies in Manual Invoice Processing A global BPO firm faced significant challenges in processing 300,000 invoices annually for a major client. The firm relied on outdated OCR technology, which achieved only 30% accuracy, requiring extensive manual …
by Scott King 
I had the pleasure of hosting Michael Haske, CEO of Krista, who shared his experiences and insights from attending the SHRM 24 conference. The event, which brought together HR professionals from around the globe, focused on major transformations in the workplace, particularly the integration of AI, the skills gap, and the need for enhanced civility. …
by Scott King 
The veterinary industry, which has long struggled with inefficiencies and high burnout rates, might have its day in the digital dogpark. Dallas-based Evette is leading the pack, partnering with AI orchestrator Krista.ai to revolutionize a sector that’s been begging for innovation. Dallas-based Evette is barking up a new tree with its latest move to revolutionize …
by Scott King 
Human resources are undergoing a significant transformation thanks to advancements in AI and automation. Traditionally, manual HR processes work, but many HR professionals wonder, “How can AI and automation technologies be applied to my everyday challenges?” Chris Kraus and I discuss several HR-specific AI and automation applications, offering practical insights into real-world use cases. Challenge: …
by Scott King 
Generative AI, with its ability to produce human-quality text, translate languages, and write different kinds of creative content, is changing the way people work. But just like any powerful technology, it’s not without its vulnerabilities. In this article, we explore a specific threat—LLM jailbreaking—and offer guidance on how to protect your generative AI applications. What …
by Scott King 
How Hard Can it Be? Generative AI (GenAI) and Large Language Models (LLMs) are transforming how every business operates. While building custom solutions might seem appealing at first, there’s a hidden reality behind the allure of “free” and “easy” AI tools. These seemingly simple solutions often lead to unforeseen complexities and ongoing costs. I talked …
by Scott King © Krista Software | Privacy Policy | Terms of Service
