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About SR 11-7: Guidance on Model Risk Management  SR 11-7: Guidance on Model Risk Management is a document issued by the Federal Reserve Board that provides guidance and regulatory expectations related to model risk management. The guidance defines model risk as the risk of incorrect or inappropriate model usage, incorrect model outputs, or model implementation …

Contact centers are overworked and seeking more automation Contact centers and customer support organizations are increasingly constrained as more business moves to omnichannel. Email and omnichannel message volumes increase YoY and overwhelm the staff. High turnover rates cause organizations to constantly train new and existing employees on how to appropriately respond to increasingly complex customer …

As machine learning (ML) becomes more prevalent in business and society, so does the need for accurate and dependable operations. Krista offers comprehensive machine-learning operations (MLOps) to help your business succeed with this valuable technology before your competitors do. Krista will help your organization ensure that the right ML assets are in the right place …

Krista improves front of house quality and compliance reporting while reducing the need for training employees.

Call center automation has become an important aspect of many customer service organizations. Contact centers use technology like conversational AI to relieve agents of certain routine tasks, such as logging information, retrieving data, or answering emails so they can focus on more complex interactions with customers. As companies strive for efficiency and improved customer service, …

Machine learning (ML) is an enabling technology for artificial intelligence (AI), one of the fastest growing areas of technology. While numerous advancements have been made in this field over the past twenty years, there are many reasons to believe that we have only scratched the surface of this technology’s potential. The three main types of …

Begin with the eye-opening statistic that 97 percent of all mobile users want a machine learning-powered voice assistant to assist them with their inquiries.  Isn’t that incredible?  We are on the cusp of a new era where machines learn to think and act for themselves. And machine learning is already starting to impact our everyday …

When it comes to customer service teams, businesses are always looking for ways to provide the best possible experience for their customers. In recent years, conversational AI has become a popular option for many businesses. But what is conversational AI? and how does it differ from chatbots? In this article, we will explore the differences …

The restaurant industry is a notoriously challenging one. Low margins and high overhead costs make it difficult for restauranteurs to turn a profit, and fierce competition can make it hard to stand out from the crowd. Add in a pandemic and the need to constantly evolve to keep up with changing trends and compete with …

Krista is like Excel How long would it take to complete your work if IT had to edit your spreadsheet when you needed changes? It’s not feasible. If every spreadsheet edit or change required a formal requirements definition, you would overwhelm your support systems with trivial requests. IT would never prioritize these requests because it …