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As businesses become increasingly reliant on third-party vendors for IT services, it is important to understand and manage the potential risks associated with this type of relationship. A misstep in managing these relationships can have significant consequences, including loss of data or access, financial losses due to downtime or disruptions in service delivery, and even …

ChatGPT’s recent popularity is causing business leaders to ask for more AI apps. The demand inside enterprises is so high chief information officers say they cannot keep up since building, training, and rolling out AI models is so expensive and takes too much time. Are business leaders focusing on the right problems? Business leaders have …

As technology evolves and we enable AI to make more decisions for us we need to be confident it’s leading us in the right direction. Automated systems are increasingly being for all types of use cases in HR, sales, IT, and cybersecurity to speed up business and provide better services. However, while AI-assisted answers can …

AI-driven business processes are becoming increasingly popular, as they can increase business velocity. Using AI to respond to email and omnichannel messages allows businesses to respond quickly and efficiently while providing a higher level of customer service. However, AI by itself is not always the answer since there are two paths you can take with …

ChatGPT is a revolutionary new language processing technology that has revolutionized how artificial intelligence can interact with people. Developed by OpenAI, ChatGPT uses natural language processing techniques to allow AI agents to engage in conversation with users in a more human-like way. But, generative AI like this eases one step in a business process. Your …

Key Points Innovation requires change and businesses need abilities to respond quickly Most application and automation changes are brittle and require an SDLC every time a change is made Allowing businesses to configure rules outside of integration technology increases their responsiveness and velocity Low-code platforms cause testable events Low-code platforms create testable events whenever changes …

Complexity is the enemy of productivity Your IT group is increasing complexity, not reducing it. But, it’s not their fault. Companies contain a myriad of departments and divisions, all with their own specialized teams of workers. Processes are designed to be as efficient as possible, often at the expense of flexibility. And information is collected …

In this episode, Chris Kraus and I discuss the importance of using conversational AI to improve customer and employee interactions. We note that businesses must utilize context in digital conversations just like humans communicate. Remembering context enables digital conversations to be more like conversations we have with friends, family, and coworkers since we understand the …

Digital transformation is the process of taking legacy systems and modernizing them to take advantage of current technologies and methods. Companies need to think differently when it comes to creating digital products and services, as well as how they will train users on those products. To ensure successful adoption, companies must focus not only on …

Robotic process automation (RPA) is undoubtedly one of the most disruptive technologies in recent years, but what is the future of RPA? Enterprises all over the world have implemented RPA, bots, or digital workers to take stable rule-based processes from workers and hand them over to software. It has created billions of dollars of labor …