Cloud Software Industry Veteran Michael Haske Succeeds CEO and Co-Founder John Michelsen to Lead Next Chapter of Krista’s Growth Krista, a leader in conversational AI and digital process automation, announced that Michael Haske will join the company as Chief Executive Officer (CEO) effective today. Haske, previously the President and Chief Operating Officer at Paylocity and …
by Scott King 
In this episode of The Union podcast, Chris and I review McKinsey &Co.’s “The state of AI in 2023: Generative AI’s breakout year,” exploring its impact on various industries and job functions and how it’s shaping the future of work. How High Performers Achieve Results with Generative AI McKinsey’s report summarizes 1684 survey responses and …
by Scott King 
Companies evaluating AI want the most accurate machine learning models (ML) to predict or summarize business outcomes. However, many times achieving high levels of accuracy and confidence inflates expenses and erodes value versus adding to it. In this episode, Luther and I discuss what is and what is not AI, evaluating ML model accuracy against …
by Scott King 
A global CPA firm is redefining audit processes by integrating AI-powered automation with Krista’s Audit Assistant Solution. Discover how the firm improves efficiency, precision, and transparency in auditing, resulting in increased revenue, customer satisfaction and enhanced risk management.
by Scott King
A North American eCommerce store transformed its operations by leveraging AI-driven automation. Read how Krista decreased operational costs, reduced resolution times, and boosts customer satisfaction.
by Scott King 
Embracing Predictive Analytics in Decision-Making In this episode of The Union Chris and I discuss predictive analytics and how to use it to help you make better decisions. We explored how advanced analytics can help business process owners and IT professionals boost their decision-making prowess. The most important topic in this episode is using machine …
by Scott King 
There’s a lot of AI buzz and businesses everywhere are feeling the pressure to integrate this exciting technology. However, amidst all the hype, there’s a need to clarify a few things. First off, AI isn’t a panacea for all business woes. It needs a foundation of sound data and processes to be effective and it’s …
by Scott King 
Generative AI is transforming how data and content are generated in many types of use cases. Its ability to quickly summarize data and enable people to interact with systems in a conversational manner is redefining what work is and the value associated with it. In a recent conversation with Chris Kraus, we reviewed McKinsey & …
by Scott King 
Artificial intelligence (AI) has an immeasurable impact on various industries, from finance to healthcare to customer service. It can automate repetitive tasks, derive insights from massive data sets, and even help manage and govern data. However, effectively governing AI data requires a well-thought-out strategy and proper implementation. Chris Kraus and I discussed the importance of …
by Scott King 
Generative AI possesses great abilities to craft impressive content. Its capacities in generating text, photos, and videos, and engaging in conversational interactions are remarkable, yet they represent only one step in a customer’s or employee’s quest to complete a process. Imagine a customer reaching out to an organization for assistance. Generative AI can answer this …
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