Contact centers are overworked and seeking more automation Contact centers and customer support organizations are increasingly constrained as more business moves to omnichannel. Email and omnichannel message volumes increase YoY and overwhelm the staff. High turnover rates cause organizations to constantly train new and existing employees on how to appropriately respond to increasingly complex customer …
by Scott King 
Krista named Deep Analysis Innovation Index Award winner for innovation in conversational AI and BPM backed by AI and ML.
by Scott King 
Call center automation has become an important aspect of many customer service organizations. Contact centers use technology like conversational AI to relieve agents of certain routine tasks, such as logging information, retrieving data, or answering emails so they can focus on more complex interactions with customers. As companies strive for efficiency and improved customer service, …
by Scott King 
When it comes to customer service teams, businesses are always looking for ways to provide the best possible experience for their customers. In recent years, conversational AI has become a popular option for many businesses. But what is conversational AI? and how does it differ from chatbots? In this article, we will explore the differences …
by Scott King 
The restaurant industry is a notoriously challenging one. Low margins and high overhead costs make it difficult for restauranteurs to turn a profit, and fierce competition can make it hard to stand out from the crowd. Add in a pandemic and the need to constantly evolve to keep up with changing trends and compete with …
by Scott King 
The HFS Research Hot Vendor program annually recognizes the leading new providers of digital services across 25 industries. For 2022, HFS has selected six AI and automation vendors as the hottest of the hot. Hot Vendors: Krista Newt Global Nividous SingularityAI Working Solutions Worksoft These vendors will be competing in a “Shark Tank” style competition …
by Scott King 
By using Krista to recruit, hire, train, and manage employees, this restaurant chain reduced hiring administration time by thousands of hours per year across 600 locations and 1800 managers.
by Scott King 
“The Path to the Automation Fabric” describes how you can orchestrate your automation tools and software across people and systems to improve complete business outcomes.
by Scott King 
What is Conversational AI? Conversational AI (CAI) is a form of artificial intelligence (AI) that allows humans to communicate with computers in a natural way, using everyday language. Conversational AI can be used to solve many different problems for businesses, including customer service interactions, employee service, and business operations like marketing, sales, IT, human resources, …
by Scott King 
As we enter a new age, there is one technology looming on the horizon that has the potential to change everything as we know it: artificial intelligence (AI). In particular, the past decade has seen a tremendous rise in both artificial intelligence (AI) and machine learning. Though they are often used interchangeably, AI and machine learning are pretty …
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