Complexity is the enemy of productivity Your IT group is increasing complexity, not reducing it. But, it’s not their fault. Companies contain a myriad of departments and divisions, all with their own specialized teams of workers. Processes are designed to be as efficient as possible, often at the expense of flexibility. And information is collected …
by Scott King 
In this episode, Chris Kraus and I discuss the importance of using conversational AI to improve customer and employee interactions. We note that businesses must utilize context in digital conversations just like humans communicate. Remembering context enables digital conversations to be more like conversations we have with friends, family, and coworkers since we understand the …
by Scott King 
Digital transformation is the process of taking legacy systems and modernizing them to take advantage of current technologies and methods. Companies need to think differently when it comes to creating digital products and services, as well as how they will train users on those products. To ensure successful adoption, companies must focus not only on …
by Scott King 
Robotic process automation (RPA) is undoubtedly one of the most disruptive technologies in recent years, but what is the future of RPA? Enterprises all over the world have implemented RPA, bots, or digital workers to take stable rule-based processes from workers and hand them over to software. It has created billions of dollars of labor …
by Scott King 
Robotic process automation is undoubtedly one of the most disruptive technologies in recent years but can freeze innovation in time if you are not careful.
by Scott King 
Krista Software has achieves SOC 2 Type 2 compliance. This distinction was earned through a thorough assessment of the company’s security controls conducted by Prescient Assurance LLC in accordance with the AICPA’s Trust Service Criteria.
by Scott King 
Contact centers are overworked and seeking more automation Contact centers and customer support organizations are increasingly constrained as more business moves to omnichannel. Email and omnichannel message volumes increase YoY and overwhelm the staff. High turnover rates cause organizations to constantly train new and existing employees on how to appropriately respond to increasingly complex customer …
by Scott King 
Krista named Deep Analysis Innovation Index Award winner for innovation in conversational AI and BPM backed by AI and ML.
by Scott King 
Call center automation has become an important aspect of many customer service organizations. Contact centers use technology like conversational AI to relieve agents of certain routine tasks, such as logging information, retrieving data, or answering emails so they can focus on more complex interactions with customers. As companies strive for efficiency and improved customer service, …
by Scott King 
When it comes to customer service teams, businesses are always looking for ways to provide the best possible experience for their customers. In recent years, conversational AI has become a popular option for many businesses. But what is conversational AI? and how does it differ from chatbots? In this article, we will explore the differences …
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