Over the last few years, companies have spent billions of dollars on customer relationship management, CRM, software. CRM platforms like Salesforce.com (NYSE: CRM) have realized significant growth while transforming businesses into the digital age. Salesforce alone has acquired 64 companies as its market cap increased over 500% from $36.73B in January 2015 to $196.61B in …
by Scott King 
Companies using DevOps automation are more agile. They meet business objectives more quickly and efficiently by deploying more frequent changes. They innovate faster with smaller iterations between requirements, commitments, and deployments. They have lower failure rates and disruptions since recovery times are shorter than their peers. Iterating in smaller, more frequent steps also instills a …
by Scott King 
Customer contact centers are investing in AI and robotic process automation to combat complexity. [1] The complexity results, in part, from migrating monolithic on-premise customer relationship management systems to cloud-based ones. Yes, moving to cloud-based systems reduces IT operating and maintenance costs, but it hasn’t achieved the envisioned ROI leaders sought. Plus, these systems weren’t …
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