In this episode, Chris Kraus and I discuss the importance of using conversational AI to improve customer and employee interactions. We note that businesses must utilize context in digital conversations just like humans communicate. Remembering context enables digital conversations to be more like conversations we have with friends, family, and coworkers since we understand the …
by Scott King 
Contact centers are overworked and seeking more automation Contact centers and customer support organizations are increasingly constrained as more business moves to omnichannel. Email and omnichannel message volumes increase YoY and overwhelm the staff. High turnover rates cause organizations to constantly train new and existing employees on how to appropriately respond to increasingly complex customer …
by Scott King 
As we enter a new age, there is one technology looming on the horizon that has the potential to change everything as we know it: artificial intelligence (AI). In particular, the past decade has seen a tremendous rise in both artificial intelligence (AI) and machine learning. Though they are often used interchangeably, AI and machine learning are pretty …
by Scott King 
Key Takeaways 7 common cost elements for AI projects Why AI projects achieve low ROI (1.3%) and why 85% of projects fail How to decrease AI project costs and implementation timelines to increase ROI Download the eBook – “How to Decrease the Cost of AI ” Many factors go into the cost of deploying artificial …
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