Implementing generative AI or any other form of AI within a business framework demands more than mere installation. Businesses need to be confident that their data remains secure and that there are role-based administrative procedures present in managing the least privilege. The AI should be capable of synchronizing with current systems in real-time to provide …
by Scott King 
Krista Software’s recent survey indicates that despite increasing familiarity with AI, Americans remain hesitant to rely on it for crucial decision-making
by Scott King
Research Shows While Most Americans Are Aware of AI, Few Pretend to Know How It Works — and Three-Quarters Wouldn’t Even Let It Pick Out What They Wear to Work People may be fascinated with AI in the news, but there’s a long way to go before they trust it. Purpose of this Study Except …
by Scott King 
Generative AI has captivated us all–we can’t unsee it Implementing and governing generative AI is challenging Deploying generative AI requires a faster integration strategy Generative AI has revolutionized our expectations of human-to-computer interaction spurring executives to bring it into their enterprises to improve customer and employee experiences. Generative AI tools like ChatGPT from Open AI …
by Chris Kraus 
Evaluating artificial intelligence (AI) products can sometimes be confusing. New AI products appear every day and are challenging to determine which products are truly powered by AI and which are veneers on top of the latest generative AI. The AI hype caused the US Federal Trade Commission (FTC) to issue a warning to software vendors …
by Scott King 
ChatGPT’s recent popularity is causing business leaders to ask for more AI apps. The demand inside enterprises is so high chief information officers say they cannot keep up since building, training, and rolling out AI models is so expensive and takes too much time. Are business leaders focusing on the right problems? Business leaders have …
by Scott King 
As technology evolves and we enable AI to make more decisions for us we need to be confident it’s leading us in the right direction. Automated systems are increasingly being for all types of use cases in HR, sales, IT, and cybersecurity to speed up business and provide better services. However, while AI-assisted answers can …
by Scott King 
ChatGPT is a revolutionary new language processing technology that has revolutionized how artificial intelligence can interact with people. Developed by OpenAI, ChatGPT uses natural language processing techniques to allow AI agents to engage in conversation with users in a more human-like way. But, generative AI like this eases one step in a business process. Your …
by Scott King 
In this episode, Chris Kraus and I discuss the importance of using conversational AI to improve customer and employee interactions. We note that businesses must utilize context in digital conversations just like humans communicate. Remembering context enables digital conversations to be more like conversations we have with friends, family, and coworkers since we understand the …
by Scott King 
Contact centers are overworked and seeking more automation Contact centers and customer support organizations are increasingly constrained as more business moves to omnichannel. Email and omnichannel message volumes increase YoY and overwhelm the staff. High turnover rates cause organizations to constantly train new and existing employees on how to appropriately respond to increasingly complex customer …
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