A North American eCommerce store transformed its operations by leveraging AI-driven automation. Read how Krista decreased operational costs, reduced resolution times, and boosts customer satisfaction.
by Scott King 
Generative AI is transforming how data and content are generated in many types of use cases. Its ability to quickly summarize data and enable people to interact with systems in a conversational manner is redefining what work is and the value associated with it. In a recent conversation with Chris Kraus, we reviewed McKinsey & …
by Scott King 
Artificial intelligence (AI) has an immeasurable impact on various industries, from finance to healthcare to customer service. It can automate repetitive tasks, derive insights from massive data sets, and even help manage and govern data. However, effectively governing AI data requires a well-thought-out strategy and proper implementation. Chris Kraus and I discussed the importance of …
by Scott King 
Generative AI possesses great abilities to craft impressive content. Its capacities in generating text, photos, and videos, and engaging in conversational interactions are remarkable, yet they represent only one step in a customer’s or employee’s quest to complete a process. Imagine a customer reaching out to an organization for assistance. Generative AI can answer this …
by Scott King 
Implementing generative AI or any other form of AI within a business framework demands more than mere installation. Businesses need to be confident that their data remains secure and that there are role-based administrative procedures present in managing the least privilege. The AI should be capable of synchronizing with current systems in real-time to provide …
by Scott King 
Krista Software’s recent survey indicates that despite increasing familiarity with AI, Americans remain hesitant to rely on it for crucial decision-making
by Scott King
Research Shows While Most Americans Are Aware of AI, Few Pretend to Know How It Works — and Three-Quarters Wouldn’t Even Let It Pick Out What They Wear to Work People may be fascinated with AI in the news, but there’s a long way to go before they trust it. Purpose of this Study Except …
by Scott King 
Generative AI has captivated us all–we can’t unsee it Implementing and governing generative AI is challenging Deploying generative AI requires a faster integration strategy Generative AI has revolutionized our expectations of human-to-computer interaction spurring executives to bring it into their enterprises to improve customer and employee experiences. Generative AI tools like ChatGPT from Open AI …
by Chris Kraus 
Evaluating artificial intelligence (AI) products can sometimes be confusing. New AI products appear every day and are challenging to determine which products are truly powered by AI and which are veneers on top of the latest generative AI. The AI hype caused the US Federal Trade Commission (FTC) to issue a warning to software vendors …
by Scott King 
ChatGPT’s recent popularity is causing business leaders to ask for more AI apps. The demand inside enterprises is so high chief information officers say they cannot keep up since building, training, and rolling out AI models is so expensive and takes too much time. Are business leaders focusing on the right problems? Business leaders have …
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