Your business needs answers fast, but traditional document processing methods like Intelligent Document Processing (IDP) and Optical Character Recognition (OCR) struggle with unstructured data and unforeseen questions. In our recent podcast series, we explored how these technologies fall short in handling complex document understanding, particularly when the question or data format isn’t clear. In previous …
Adopting the right technology is crucial for a business’s success. Today, a key challenge is extracting valuable insights from the massive amounts of information buried in documents like invoices, purchase orders, and sales orders. Many companies still turn to intelligent document processing (IDP) and optical character recognition (OCR) to tackle this task. While these methods …
Your teams face constant questions they can’t predict. Whether it’s employees searching for obscure policies or customers asking for their order status, questions arise from complex workflows. Traditional chatbots and web-based GPTs fall short, leaving businesses struggling to find answers quickly. AI-powered solutions, like Krista, step in to answer these questions. By leveraging intelligent agents …
Today’s businesses face a massive challenge—managing and extracting insights from mountains of documents. From HR policies to invoices and contracts, manually sifting through this data wastes time and resources. AI accelerates your business and saves your people valuable time. By using AI to automate document understanding, businesses can answer questions faster, streamline workflows, and empower …
AI is Streamlining Policy and Procedure Access As more of your processes move to digital formats, providing employees with accurate, up-to-date information on policies and procedures is critical for maintaining efficiency and compliance. Traditional virtual agents rely on predefined scripts, providing answers to expected questions. However, this approach often results in inconsistencies, delays, and user …
A healthcare organization leveraged Krista to automate document retrieval, streamline HR inquiries, and enhance compliance tracking. By automating compliance documentation and HR inquiries, Krista minimized legal risk, eliminated bottlenecks, and freed employees to focus on critical tasks like patient care and safety oversight. With real-time access to accurate information, staff no longer needed to consult HR representatives for routine questions, improving efficiency across operations.
Since adopting Krista, the HRaaS provider has seen significant operational improvements. By increasing managerial efficiency and reducing onboarding errors, the company has optimized its processes without the need for additional labor. Furthermore, with the ability to scale up its client base without increasing management staff, the provider expects to handle 50% more capacity without proportionally increasing costs.
A healthcare organization deployed Krista to automate call center operations and employee onboarding, significantly improving efficiency and service quality. By handling thousands of inbound calls and dynamically managing HR processes, Krista reduced wait times, enhanced patient satisfaction, and streamlined onboarding, enabling staff to focus on higher-value tasks.
A global BPO firm processed 300,000 invoices annually. Krista raised accuracy from 30% to over 90%, automated translations, and slashed manual labor and processing costs.
I had the pleasure of hosting Michael Haske, CEO of Krista, who shared his experiences and insights from attending the SHRM 24 conference. The event, which brought together HR professionals from around the globe, focused on major transformations in the workplace, particularly the integration of AI, the skills gap, and the need for enhanced civility. …
