AI-driven business processes are becoming increasingly popular, as they can increase business velocity. Using AI to respond to email and omnichannel messages allows businesses to respond quickly and efficiently while providing a higher level of customer service. However, AI by itself is not always the answer since there are two paths you can take with …
by Scott King 
ChatGPT is a revolutionary new language processing technology that has revolutionized how artificial intelligence can interact with people. Developed by OpenAI, ChatGPT uses natural language processing techniques to allow AI agents to engage in conversation with users in a more human-like way. But, generative AI like this eases one step in a business process. Your …
by Scott King 
Key Points Innovation requires change and businesses need abilities to respond quickly Most application and automation changes are brittle and require an SDLC every time a change is made Allowing businesses to configure rules outside of integration technology increases their responsiveness and velocity Low-code platforms cause testable events Low-code platforms create testable events whenever changes …
by Scott King 
Complexity is the enemy of productivity Your IT group is increasing complexity, not reducing it. But, it’s not their fault. Companies contain a myriad of departments and divisions, all with their own specialized teams of workers. Processes are designed to be as efficient as possible, often at the expense of flexibility. And information is collected …
by Scott King 
In this episode, Chris Kraus and I discuss the importance of using conversational AI to improve customer and employee interactions. We note that businesses must utilize context in digital conversations just like humans communicate. Remembering context enables digital conversations to be more like conversations we have with friends, family, and coworkers since we understand the …
by Scott King 
Digital transformation is the process of taking legacy systems and modernizing them to take advantage of current technologies and methods. Companies need to think differently when it comes to creating digital products and services, as well as how they will train users on those products. To ensure successful adoption, companies must focus not only on …
by Scott King 
Robotic process automation (RPA) is undoubtedly one of the most disruptive technologies in recent years, but what is the future of RPA? Enterprises all over the world have implemented RPA, bots, or digital workers to take stable rule-based processes from workers and hand them over to software. It has created billions of dollars of labor …
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