AI tools have transformed how businesses and individuals approach tasks, but understanding how to use these tools effectively takes some practice. We reviewed three prompt engineering guides from OpenAI, Microsoft, and Google, focusing on their intended audiences and the skills needed to work with large language models (LLMs). Prompting is not just a skill but …
by Scott King 
AI adoption is no longer optional—it’s a competitive necessity. But deploying AI isn’t as simple as downloading pre-built models or subscribing to generic cloud services. Half the AI your business needs already exists in vendor solutions, but the other half is uniquely yours. Half of the AI you need must reflect your specific processes, data, …
by Scott King 
Agentic platforms are gaining attention, but there’s little clarity on what they actually are and why they matter. At their core, agentic platforms transform how organizations operate by empowering artificial intelligence agents to perform complex, autonomous tasks. These platforms don’t just automate repetitive tasks; they prioritize organizational outcomes, reducing the need for human intervention. This …
by Scott King 
Access to LLMs, like ChatGPT, make many believe that they are a complete automation solution. This belief, however, is misguided. Using these tools without full automation behind them keeps workflows slow and manual. Krista Chief Geek John Michelsen cautions, “If you’re still pasting documents and pulling answers manually, you are doing the work. Automation should …
by Scott King 
Your business needs answers fast, but traditional document processing methods like Intelligent Document Processing (IDP) and Optical Character Recognition (OCR) struggle with unstructured data and unforeseen questions. In our recent podcast series, we explored how these technologies fall short in handling complex document understanding, particularly when the question or data format isn’t clear. In previous …
by Scott King 
Adopting the right technology is crucial for a business’s success. Today, a key challenge is extracting valuable insights from the massive amounts of information buried in documents like invoices, purchase orders, and sales orders. Many companies still turn to intelligent document processing (IDP) and optical character recognition (OCR) to tackle this task. While these methods …
by Scott King 
Your teams face constant questions they can’t predict. Whether it’s employees searching for obscure policies or customers asking for their order status, questions arise from complex workflows. Traditional chatbots and web-based GPTs fall short, leaving businesses struggling to find answers quickly. AI-powered solutions, like Krista, step in to answer these questions. By leveraging intelligent agents …
by Scott King 
Today’s businesses face a massive challenge—managing and extracting insights from mountains of documents. From HR policies to invoices and contracts, manually sifting through this data wastes time and resources. AI accelerates your business and saves your people valuable time. By using AI to automate document understanding, businesses can answer questions faster, streamline workflows, and empower …
by Scott King 
AI is Streamlining Policy and Procedure Access As more of your processes move to digital formats, providing employees with accurate, up-to-date information on policies and procedures is critical for maintaining efficiency and compliance. Traditional virtual agents rely on predefined scripts, providing answers to expected questions. However, this approach often results in inconsistencies, delays, and user …
by Scott King 
I had the pleasure of hosting Michael Haske, CEO of Krista, who shared his experiences and insights from attending the SHRM 24 conference. The event, which brought together HR professionals from around the globe, focused on major transformations in the workplace, particularly the integration of AI, the skills gap, and the need for enhanced civility. …
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