Simplifying the AI Conversation for Technology Leaders
OTG Consulting advises businesses on critical technology decisions. With decades of expertise in telecom and IT, OTG’s team helps clients navigate everything from infrastructure migrations to emerging AI opportunities.
As interest in AI surges, OTG is finding its conversations with CTOs and CIOs to be increasingly focused on understanding how AI fits into their short- and long-term strategies. OTG had developed a robust library of documents covering AI solutions, capabilities, best practices, and implementation playbooks, but they needed a better way to put this expertise directly in the hands of their clients.
“We wanted to give our clients a way to engage with our knowledge base on their own time, without losing the trusted OTG voice.”
Rolling Out an AI Knowledge Agent
To solve this, OTG partnered with Krista to create a conversational AI named TG, short for Tech Genius. Powered by Krista’s enterprise-grade orchestration and proprietary NLU models, TG taps into a curated library of OTG’s documents related to AI and IT strategy.
“We named it Tech Genius because we wanted something approachable, not robotic. TG reflects the way OTG mentors clients and makes complex topics more accessible.”
TG doesn’t just surface text, it engages users in a dialogue. Whether a CTO wants a quick primer on autonomous agents or a CIO needs a short report summarizing best practices for secure AI deployments, TG finds the right information and delivers it in a friendly, insightful tone that feels distinctly OTG.
TG launched its branded knowledge agent covering AI and large language model strategies, designed to generate short, easily digestible reports for busy executives. Krista ensures the knowledge base remains vendor-agnostic, keeping conversations focused on strategy rather than sales pitches.
“TG delivers strategic insights that feel like you’re talking directly to one of our senior advisors.”
Seamless Integration and Personalized Experience
Krista’s platform didn’t just stop at Q&A. Krista also powers document management conversations, allowing OTG staff to easily add, delete, or list documents, keeping the AI up-to-date without requiring manual backend work. Krista tailored the Omni Chatbot to match OTG’s brand colors and logos, ensuring the TG looked and sounded like an OTG team member from day one.
Most importantly, because Krista orchestrates processes behind the scenes, OTG can scale this experience without adding more staff. From day one, CTOs and CIOs exploring OTG’s services got direct, intelligent answers on their own time, building trust before a human consultant ever steps in.
Giving Clients Answers and OTG More Bandwidth
TG’s launch greatly improved OTG’s AI presence. Instead of sending PDFs or scheduling additional exploratory calls, OTG enables prospects and customers to interact directly with their best insights whenever they want.
With Krista’s conversational AI handling initial questions, OTG can focus on high-value strategy sessions and complex architecture planning, knowing that the first 90% of AI curiosity is handled automatically.
Setting the Stage for More Strategic Conversations
OTG sees this as only the beginning. With Krista, they plan to expand beyond AI topics, integrating more telecom and IT transformation content. The result? A true digital advisor that keeps OTG’s hard-won expertise always available, while freeing their consultants to solve the highest-impact problems.
