AI is Streamlining Policy and Procedure Access As more of your processes move to digital formats, providing employees with accurate, up-to-date information on policies and procedures is critical for maintaining efficiency and compliance. Traditional virtual agents rely on predefined scripts, providing answers to expected questions. However, this approach often results in inconsistencies, delays, and user …
by Scott King 
A healthcare organization leveraged Krista to automate document retrieval, streamline HR inquiries, and enhance compliance tracking. By automating compliance documentation and HR inquiries, Krista minimized legal risk, eliminated bottlenecks, and freed employees to focus on critical tasks like patient care and safety oversight. With real-time access to accurate information, staff no longer needed to consult HR representatives for routine questions, improving efficiency across operations.
by Scott King 
Since adopting Krista, the HRaaS provider has seen significant operational improvements. By increasing managerial efficiency and reducing onboarding errors, the company has optimized its processes without the need for additional labor. Furthermore, with the ability to scale up its client base without increasing management staff, the provider expects to handle 50% more capacity without proportionally increasing costs.
by Scott King 
A healthcare organization deployed Krista to automate call center operations and employee onboarding, significantly improving efficiency and service quality. By handling thousands of inbound calls and dynamically managing HR processes, Krista reduced wait times, enhanced patient satisfaction, and streamlined onboarding, enabling staff to focus on higher-value tasks.
by Scott King 
People Outsourced Accounting Staff, Accounting Apps Email inboxes, Accounting Systems AI Ask Krista, Krista Document Understanding High Costs and Inefficiencies in Manual Invoice Processing A global BPO firm faced significant challenges in processing 300,000 invoices annually for a major client. The firm relied on outdated OCR technology, which achieved only 30% accuracy, requiring extensive manual …
by Scott King 
I had the pleasure of hosting Michael Haske, CEO of Krista, who shared his experiences and insights from attending the SHRM 24 conference. The event, which brought together HR professionals from around the globe, focused on major transformations in the workplace, particularly the integration of AI, the skills gap, and the need for enhanced civility. …
by Scott King 
The veterinary industry, which has long struggled with inefficiencies and high burnout rates, might have its day in the digital dogpark. Dallas-based Evette is leading the pack, partnering with AI orchestrator Krista.ai to revolutionize a sector that’s been begging for innovation. Dallas-based Evette is barking up a new tree with its latest move to revolutionize …
by Scott King 
Human resources are undergoing a significant transformation thanks to advancements in AI and automation. Traditionally, manual HR processes work, but many HR professionals wonder, “How can AI and automation technologies be applied to my everyday challenges?” Chris Kraus and I discuss several HR-specific AI and automation applications, offering practical insights into real-world use cases. Challenge: …
by Scott King 
Generative AI, with its ability to produce human-quality text, translate languages, and write different kinds of creative content, is changing the way people work. But just like any powerful technology, it’s not without its vulnerabilities. In this article, we explore a specific threat—LLM jailbreaking—and offer guidance on how to protect your generative AI applications. What …
by Scott King 
How Hard Can it Be? Generative AI (GenAI) and Large Language Models (LLMs) are transforming how every business operates. While building custom solutions might seem appealing at first, there’s a hidden reality behind the allure of “free” and “easy” AI tools. These seemingly simple solutions often lead to unforeseen complexities and ongoing costs. I talked …
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