Articles

Article Topics

Generative AI

What is an Agentic Platform and Its Essential Capabilities?

There’s No “I” in LLM: Why Large Language Models are Not Automation

Document Understanding and the Power of Entity Extraction

How to Set Up an AI Virtual Assistant to Answer Questions

Understanding LLM Jailbreaking: How to Protect Your Generative AI Applications

Machine Learning

GenAI is Great, But…

Translating Machine Learning Model Performance Into Business Value

Revolutionizing eCommerce: How AI-driven Automation Transformed a North American Store’s Customer Service Operations

What is Predictive Analytics?

How to Comply with SR 11-7: Guidance on Model Risk Management

Contact Center Automation

Revolutionizing eCommerce: How AI-driven Automation Transformed a North American Store’s Customer Service Operations

How to use Artificial Intelligence (AI) to Respond to email

Call Center Automation: What is it and What’s the Future?

Distribution Company Saves $2M Using AI to Automate email Responses

Contact Centers Are Complex Places to Work

Governance

How to Protect Your Company Data When Using LLMs

Global CPA Firm Revolutionizes Audit Processes with AI-led Automation

SEC Proposes New Cybersecurity Risk Management, Strategy, Governance, and Incident Disclosure Rules

Challenges with Third-Party Risk Assessments

LLMs

What is an Agentic Platform and Its Essential Capabilities?

There’s No “I” in LLM: Why Large Language Models are Not Automation

How to Set Up an AI Virtual Assistant to Answer Questions

How to Protect Your Company Data When Using LLMs

Understanding LLM Jailbreaking: How to Protect Your Generative AI Applications

Risk Management

Unpacking the Shared Assessments Summit: How AI and Automation is Revolutionizing Risk Management

AT&T Faces Data Breach: A Closer Look at Third-Party Risk Management

What TPRM Professionals Think About AI

The Future of Third-Party Risk Management

Following Up on the AI Executive Order: Our Response to Your Queries

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