A retail electricity provider lost power across its service area. Calls flooded in. Krista routed 12,000 inbound customer calls through an AI voice agent in a five-hour window. The contact center industry scales one way: hire more people, forecast volume, staff weeks in advance, hope the forecast holds. Grid failures do not respect forecasts. The …
by Scott King Streamlining Title Commitments, Deeds, and Liens Manual Document Handling Slows Operations Doc Prep 911, a specialized service provider in real estate and title document preparation, historically managed large volumes of title commitments, deeds of trust, liens, and other requests received via email. Staff manually extracted key data such as buyer/seller names, property addresses, and legal …
by Scott King Simplifying the AI Conversation for Technology Leaders OTG Consulting advises businesses on critical technology decisions. With decades of expertise in telecom and IT, OTG’s team helps clients navigate everything from infrastructure migrations to emerging AI opportunities. As interest in AI surges, OTG is finding its conversations with CTOs and CIOs to be increasingly focused on …
by Scott King A global manufacturing company with a long history of acquisitions faced a monumental knowledge management challenge. Thousands of documents and millions of data points were nearly impossible for engineers and support staff to navigate, causing project delays and straining expert resources. To solve this, the company deployed a sophisticated, custom-branded AI assistant powered by Krista to provide instant, conversational answers from its vast documentation.
by Scott King Converting customer support insights into billable services increases margin. Yet, for a leading HCM software company, complex Salesforce.com processes were a major hurdle, leaving potential income on the table. Discover how leveraging Krista’s AI transformed their support operations into a streamlined revenue engine, enhancing agent productivity and driving growth for the company.
by Scott King This global advertising technology company eliminated manual bottlenecks and financial risks by empowering its team with 100% accurate, AI-driven order orchestration. Overwhelmed by Manual Ad Order Entry A premier $200M+ advertising technology company with thousands of employees operates at the heart of the global media ecosystem. Serving thousands of advertising agencies and the world’s most …
by Scott King A healthcare organization leveraged Krista to automate document retrieval, streamline HR inquiries, and enhance compliance tracking. By automating compliance documentation and HR inquiries, Krista minimized legal risk, eliminated bottlenecks, and freed employees to focus on critical tasks like patient care and safety oversight. With real-time access to accurate information, staff no longer needed to consult HR representatives for routine questions, improving efficiency across operations.
by Scott King Since adopting Krista, the HRaaS provider has seen significant operational improvements. By increasing managerial efficiency and reducing onboarding errors, the company has optimized its processes without the need for additional labor. Furthermore, with the ability to scale up its client base without increasing management staff, the provider expects to handle 50% more capacity without proportionally increasing costs.
by Scott King A healthcare organization deployed Krista to automate call center operations and employee onboarding, significantly improving efficiency and service quality. By handling thousands of inbound calls and dynamically managing HR processes, Krista reduced wait times, enhanced patient satisfaction, and streamlined onboarding, enabling staff to focus on higher-value tasks.
by Scott King A global BPO firm processed 300,000 invoices annually. Krista raised accuracy from 30% to over 90%, automated translations, and slashed manual labor and processing costs.
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