Healthcare Organization Transforms HR Operations with Krista

Risks of Non-Compliance in Manual HR Processes

A regional healthcare organization serving individuals with special needs struggled to maintain HR compliance, particularly with employees working around the clock. Their outdated filing system made it nearly impossible for employees to locate and manage procedural exceptions and compliance issues without direct help from an HR representative. When incidents occurred after hours, employees couldn’t easily locate the necessary policy and procedure documents to address the situation correctly to maintain a safe work environment. The company’s manual processes led to documentation and procedural inconsistencies and significantly increased the risk of non-compliance.

Compliance Failures: A Threat to Organizational Stability

The company’s outdated document management system not only created logistical headaches but also heightened compliance risks. Employees faced constant challenges in quickly finding and following the correct procedures for dealing with uncommon patient safety situations. Any misstep in following procedures could result in non-compliance, jeopardizing the organization’s operations and putting it at risk. The growing urgency to protect the organization from these dangers made finding a reliable solution critical.

Streamlining HR Processes with Krista

This healthcare organization chose Krista to assist in quickly finding answers to any question among thousands of documents and orchestrating the corresponding procedures. The “Ask Krista” feature enabled employees to find answers to any question using everyday language. Once the question is answered, Krista then orchestrates and guides employees through the correct procedures and forms and documents each step for auditability and compliance. Locating and following the correct procedure ensures proper review and documentation of patient care and disciplinary actions, reducing legal risks. Krista’s flexibility allowed conversations to start via email and transition to text, which suited the organizations hybrid workforce. By branding the solution after the organization’s founder, Krista connected with employees personally, making adoption easier.

Krista Transforms Outcomes

Krista simplified the organization’s complex processes, making them more efficient and accessible for HR teams and managers. The organization improved the accuracy and speed of HR responses, reduced pressure on HR staff, and ensured consistent compliance. The streamlined process saves time and minimizes legal risks from inconsistent HR procedures. After the initial project, the organization is now exploring additional use cases for Krista, including invoice processing, to enhance their operations further.