Resolve calls without agent sprawl
Stop routing every call to a person. Krista understands spoken requests and closes routine inquiries herself. Your team handles only the exceptions that need human judgment.
Krista listens to what your customers and employees say, understands the request, and completes the work. Every spoken interaction becomes a structured, governed action across the systems you already run. No menus. No hold queues. No dead ends.
Customers and employees reach for the phone first. Then they speak, and they hit a wall: rigid IVR menus, long hold queues, and agents who rekey every request by hand. The fastest way people communicate becomes the slowest channel you operate.
The gap costs you. Voice requests sit in queues while staff transcribe and route them. Callers repeat themselves across three transfers. The intent behind the call dies the moment the line drops. Generic speech tools only convert audio to text. They cannot act on what was said, so a human still does the work.
Krista makes the voice channel act. She takes spoken input, reads the request the way her conversation and knowledge agents read typed input, and runs the work to completion. Every interaction stays inside a governed environment. What your callers say turns into accurate, compliant, finished action.
Krista runs end-to-end business processes as one cognitive system.
Krista captures voice as native input across your phone lines and voice channels. She listens to callers and employees in real time, capturing each request as soon as it is spoken. No menu tree. No hold queue.
Krista turns speech into accurate, structured text and interprets it the way her conversation and knowledge agents interpret typed input. Using native ML, she identifies the request, pulls the relevant context, and assesses her confidence before acting.
Krista looks up verified information and orchestrates the request across your CRM, ERP, ticketing, and knowledge sources. She answers the question or runs the process end to end. The spoken request becomes a completed action.
Krista stays Careful with every interaction. She enforces role-based access and your compliance policies on the voice channel. When confidence drops below the threshold, she escalates to a human-in-the-loop with full context attached.
Stop routing every call to a person. Krista understands spoken requests and closes routine inquiries herself. Your team handles only the exceptions that need human judgment.
Krista converts speech to text and reads the intent behind it using ML models trained on your data. She works from verified enterprise information, not guesswork, so she gets the request right the first time.
Every call follows your security, privacy, and compliance policies. Krista applies role-based access and a full audit trail across the voice channel. No unmanaged calls. No ungoverned recordings.
Krista carries each spoken request through to completion across your systems. The manual load of transcribing, routing, and rekeying calls disappears, and your team stays on the work that needs people.
Call Krista now and see how Krista Voice Agent detects intent and executes actions.
A traditional IVR routes calls. It hands callers a menu tree, then passes them to a queue or a person who does the actual work. The Krista Voice Agent resolves calls. She understands the spoken request, looks up verified information, and completes the process across your systems. There is no menu to navigate and no handoff for routine work.
Generic speech-to-text stops at converting audio into text. A person still has to read that text, decide what to do, and do it. Krista reads the intent behind the words the way her conversation and knowledge agents read typed input, then runs the work to completion across your CRM, ERP, and ticketing systems. Transcription documents the request. Krista finishes it.
Krista works from verified enterprise information, not guesswork. She interprets each request with native ML trained on your data and assesses her confidence before she acts. When confidence drops below the threshold, she escalates to a human-in-the-loop with full context attached, so callers get an accurate answer instead of a fabricated one.
Most voice AI can hold a conversation but cannot complete the work, and many operate outside your security and compliance rules. Krista is built to act. She orchestrates the full process across the systems you already run and keeps every interaction inside a governed environment with role-based access and a full audit trail. The result is a voice channel that finishes requests, not one that just talks.