Overwhelmed by Manual HR Processes
A regional healthcare organization serving individuals with special needs relied on outdated filing systems to manage HR documentation. Since employees worked around the clock, critical policies and procedures weren’t readily accessible after hours. When incidents arose, staff struggled to find the correct protocol, increasing the risk of non-compliance and potential harm to both employees and patients. The organization knew that relying on manual, paper-based processes was unsustainable and needed a more reliable system to safeguard patient care and maintain compliance.
Mounting Compliance Risks Threaten Organizational Stability
The company’s inability to quickly locate and follow proper procedures created significant risks:
- Logistical Headaches: Employees faced time-consuming searches for the right document or policy, often requiring help from HR representatives.
- Inconsistent Documentation: Gaps in recordkeeping meant that not every incident or form was tracked consistently—jeopardizing regulatory compliance.
- Legal Exposure: Any misstep in handling patient safety incidents could escalate into compliance failures, resulting in fines, reputational damage, or operational shutdowns.
Faced with growing uncertainty and the need to protect both staff and patients, the healthcare organization prioritized finding a centralized solution.
Empowering HR Teams with Krista
To overcome these challenges, the organization implemented Krista—an AI-led automation platform that allows employees to ask any HR or policy-related question using everyday language:
- “Ask Krista” for Instant Answers
- Employees can locate specific procedures and policy documents quickly, drastically reducing the time spent hunting for information.
- Krista’s AI-generated responses are contextual and pull from thousands of documents, ensuring employees get the right policy at the right time.
- Automated Workflow Orchestration
- Once Krista provides an answer, the platform guides employees through each step in the correct procedure, capturing every action for auditability.
- This guided process ensures no critical detail is overlooked when completing patient safety or disciplinary procedures.
- Omnichannel Conversations
- Krista allows conversations to begin via email and transition to text messaging—suiting the organization’s hybrid workforce.
- By branding the solution after the organization’s founder, employees felt a personal connection, easing adoption and boosting user engagement.
Ensuring Consistent Compliance and Beyond
With Krista in place, the healthcare organization realized immediate benefits:
- Reduced Legal Risk: Automated tracking and consistent documentation of every procedure minimized the potential for compliance failures.
- Faster, More Accurate HR Responses: Staff no longer needed to consult HR representatives for routine questions, cutting down on bottlenecks.
- Improved Operational Efficiency: Freed from searching for documents, employees focused on higher-level tasks like patient care and safety oversight.
Following this success, the organization is now exploring further use cases, including automating invoice processing. By continuing to leverage Krista’s capabilities, the healthcare provider is poised to maintain a leading edge in delivering safe, compliant, and patient-focused care
