People Customer Service, Executive Management Apps Telephony, CRM, SaaS Payroll, Email Inboxes, Big Data AI Ask Krista, Krista Business Outcome Orchestration Overwhelmed by Inbound Calls and Cumbersome Onboarding Processes A healthcare organization was facing significant challenges in managing its inbound communications. With 60,000 calls directed to their main office and an additional 75,000 calls to …
by Scott King 
People Outsourced Accounting Staff, Accounting Apps Email inboxes, Accounting Systems AI Ask Krista, Krista Document Understanding High Costs and Inefficiencies in Manual Invoice Processing A global BPO firm faced significant challenges in processing 300,000 invoices annually for a major client. The firm relied on outdated OCR technology, which achieved only 30% accuracy, requiring extensive manual …
by Scott King 
I had the pleasure of hosting Michael Haske, CEO of Krista, who shared his experiences and insights from attending the SHRM 24 conference. The event, which brought together HR professionals from around the globe, focused on major transformations in the workplace, particularly the integration of AI, the skills gap, and the need for enhanced civility. …
by Scott King 
The veterinary industry, which has long struggled with inefficiencies and high burnout rates, might have its day in the digital dogpark. Dallas-based Evette is leading the pack, partnering with AI orchestrator Krista.ai to revolutionize a sector that’s been begging for innovation. Dallas-based Evette is barking up a new tree with its latest move to revolutionize …
by Scott King 
Human resources are undergoing a significant transformation thanks to advancements in AI and automation. Traditionally, manual HR processes work, but many HR professionals wonder, “How can AI and automation technologies be applied to my everyday challenges?” Chris Kraus and I discuss several HR-specific AI and automation applications, offering practical insights into real-world use cases. Challenge: …
by Scott King 
Generative AI, with its ability to produce human-quality text, translate languages, and write different kinds of creative content, is changing the way people work. But just like any powerful technology, it’s not without its vulnerabilities. In this article, we explore a specific threat—LLM jailbreaking—and offer guidance on how to protect your generative AI applications. What …
by Scott King 
How Hard Can it Be? Generative AI (GenAI) and Large Language Models (LLMs) are transforming how every business operates. While building custom solutions might seem appealing at first, there’s a hidden reality behind the allure of “free” and “easy” AI tools. These seemingly simple solutions often lead to unforeseen complexities and ongoing costs. I talked …
by Scott King 
Join us in this groundbreaking webinar with industry experts Michael Rasmussen and Sam Abadir. Like a modern-day Aristotle, Michael Rasmussen introduces a GRC-centric perspective to the age-old paradox of the chicken and the egg. Sam Abadir unveils how an AI can elegantly address both sides of the debate, metaphorically serving up a delectable chicken frittata for thought.
by Scott King 
Key Takeaways AI skepticism remains a hurdle: While interest in AI is high, doubts about accuracy, safety, and trust persist. This emphasizes the need for accurate, transparent, explainable AI models with validation and governance. Focus on time savings for overworked teams: A major draw of AI is automating repetitive tasks and finding pain points. This …
by Scott King 
AI copilots are generative AI engines that assist users in point tasks such as writing emails, summarizing customer cases, and generating code. AI copilots can be used in a variety of business functions, including marketing, customer service, and software development. However, AI copilots assist one person with one task at a time. They improve personal …
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