Your business needs answers fast, but traditional document processing methods like Intelligent Document Processing (IDP) and Optical Character Recognition (OCR) struggle with unstructured data and unforeseen questions. In our recent podcast series, we explored how these technologies fall short in handling complex document understanding, particularly when the question or data format isn’t clear. In previous …
by Scott King 
Adopting the right technology is crucial for a business’s success. Today, a key challenge is extracting valuable insights from the massive amounts of information buried in documents like invoices, purchase orders, and sales orders. Many companies still turn to intelligent document processing (IDP) and optical character recognition (OCR) to tackle this task. While these methods …
by Scott King 
Your teams face constant questions they can’t predict. Whether it’s employees searching for obscure policies or customers asking for their order status, questions arise from complex workflows. Traditional chatbots and web-based GPTs fall short, leaving businesses struggling to find answers quickly. AI-powered solutions, like Krista, step in to answer these questions. By leveraging intelligent agents …
by Scott King 
Today’s businesses face a massive challenge—managing and extracting insights from mountains of documents. From HR policies to invoices and contracts, manually sifting through this data wastes time and resources. AI accelerates your business and saves your people valuable time. By using AI to automate document understanding, businesses can answer questions faster, streamline workflows, and empower …
by Scott King 
AI is Streamlining Policy and Procedure Access As more of your processes move to digital formats, providing employees with accurate, up-to-date information on policies and procedures is critical for maintaining efficiency and compliance. Traditional virtual agents rely on predefined scripts, providing answers to expected questions. However, this approach often results in inconsistencies, delays, and user …
by Scott King 
Overwhelmed by Manual HR Processes A regional healthcare organization serving individuals with special needs relied on outdated filing systems to manage HR documentation. Since employees worked around the clock, critical policies and procedures weren’t readily accessible after hours. When incidents arose, staff struggled to find the correct protocol, increasing the risk of non-compliance and potential …
by Scott King 
People Customer Success, Customers, Executive Management Apps HRaaS Platform, Client Systems AI Ask Krista, Krista Business Outcome Orchestration Delivering Tailored HR Services for Diverse Clients A premier HRaaS (Human Resources as a Service) provider delivers comprehensive HR services, including managed HR, payroll, benefits, talent acquisition, and learning and development. Acting as a fractional HR department, …
by Scott King 
Reducing Wait Times, Streamlining HR, and Improving Patient Care Overwhelmed by Inbound Calls and Cumbersome Onboarding A regional healthcare organization handling 60,000 calls at its main office—and 75,000 more across individual clinics—struggled to manage this enormous call volume with limited technical resources. Repetitive inquiries about appointment dates, clinic addresses, and prescription refills bombarded the team, …
by Scott King 
People Outsourced Accounting Staff, Accounting Apps Email inboxes, Accounting Systems AI Ask Krista, Krista Document Understanding High Costs and Inefficiencies in Manual Invoice Processing A global BPO firm faced significant challenges in processing 300,000 invoices annually for a major client. The firm relied on outdated OCR technology, which achieved only 30% accuracy, requiring extensive manual …
by Scott King 
I had the pleasure of hosting Michael Haske, CEO of Krista, who shared his experiences and insights from attending the SHRM 24 conference. The event, which brought together HR professionals from around the globe, focused on major transformations in the workplace, particularly the integration of AI, the skills gap, and the need for enhanced civility. …
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