The meeting just ended. Decisions were made, tasks assigned, and promises exchanged. Now what?
If you’re using Otter.ai, you have an accurate transcript with searchable text that captures who said what. For many teams, that alone feels like a win. The promise is simple: no more frantic note-taking or wondering what someone said three slides ago.
But here’s the uncomfortable truth that’s costing your organization time, momentum, and results: transcription is only the starting point. Krista goes beyond transcription. Krista understands the content, initiates follow-up actions, updates systems, and notifies stakeholders autonomously.
No more manual entry, no more delays. With Krista, decisions, tasks, and promises move forward consistently, translating discussion into tangible outcomes in real-time.
The Limit of the Transcript
Transcription tools like Otter.ai excel at converting spoken words into text. They offer playback, highlights, and search capabilities. But what happens after the meeting? Your team still has to:
- Figure out what’s important.
- Extract action items buried in conversation.
- Update systems manually with new information.
- Send follow-ups to stakeholders who weren’t present.
- Schedule next steps and follow up on commitments.
The cognitive burden simply shifts from listening to parsing. Otter.ai helps you remember, but it doesn’t help you move forward. This creates a dangerous gap between information and action. This gap is where enterprise execution falls apart.
The reality is that generative AI alone is only 5% of the solution. The hard work involves turning context into action, connecting systems, enforcing policies, and ensuring outcomes are delivered securely at scale. Transcription tools capture what happened.
Krista: From Conversations to Coordination
This shift from passive capture to active execution is especially critical in large organizations, where process, policy, and compliance aren’t just overhead but mission-critical. Krista becomes the connective brain between what was said and what needs to be done.
Krista transforms spoken intent into coordinated business actions. From updating CRM, HR, and ERP systems to enforcing policies across departments, Krista ensures that decisions made in meetings translate directly into outcomes.
With Krista, the gap between conversation and execution is eliminated, driving efficiency and ensuring compliance across your organization.
See how Krista turns conversations into action
Real-World Results: Zimperium Transforms DevOps
Take Zimperium, a global leader in mobile threat defense. They were managing software releases across 50+ SaaS environments, each with unique compliance and coordination requirements. Prior to Krista, Zimperium relied on inefficient manual processes using Google Sheets and Jira tickets, making it difficult to track and manage complex workflows.
After implementing Krista, Zimperium transformed their chaotic release process into an orchestrated, automated system. Engineers now simply ask Krista to initiate releases, request approvals, or trigger alerts. Krista automatically manages release documentation, compliance steps, and stakeholder notifications.
The results were game-changing. A process that once took over 4 hours was reduced to mere minutes, saving Zimperium over $200,000 annually and cutting release cycle time by 50%. This improvement not only boosted operational efficiency but also enhanced customer satisfaction and retention.
Otter could have transcribed their release meetings. Krista ran them.
Enterprise-Grade Security When It Matters
Data privacy is paramount for enterprise operations. Many transcription tools rely on third-party large language models (LLMs) that may store or train on your data. That may be acceptable for lecture notes, but it’s a non-starter when it comes to sensitive business conversations.
Krista offers a fundamentally different, secure approach. You can host your own LLM in a private tenant, ensuring no data ever leaves your environment. Krista acts as the gatekeeper, enforcing access controls, contextual boundaries, and content policies before anything reaches the model. This approach insulates your team from risk, empowering them with the capabilities of AI without compromising data security.
The risks of sharing proprietary information with public AI tools cannot be overstated. In today’s regulatory landscape, exposing sensitive customer or proprietary data can lead to significant financial penalties and reputational damage. Krista eliminates these risks through role-based access and compliance guardrails that mirror organizational structures and regional boundaries.
Krista keeps your data secure while enabling enterprise-scale AI-powered execution.
Orchestrating Multi-System Workflows
Here’s where the contrast becomes stark.
Imagine a customer calls your support team about an order on hold. The agent checks the transcript from the last call and asks Krista: “Why is this customer’s order on hold?” Krista responds: “Because they have past-due invoices totaling $40,967.34, including Invoice ID INV-2310005000 for ‘Holiday inventory’ due on October 02, 2023, amounting to $35,445.89, and Invoice ID INV-2311003318 for ‘Nov Fast ship’ due on November 5, 2023, amounting to $5,521.45.”
This isn’t hypothetical. It’s a real capability. Krista continuously pulls this data from CRM, billing, and order management systems. There’s no need for prompt engineering or manual data pasting. Just accurate, real-time answers pulled directly from the systems that matter.
While most meeting tools stop at transcription, Krista goes further by driving execution through:
- Persistent, searchable knowledge bases: Every customer conversation is automatically tagged by account, opportunity, persona, and intent, creating a dynamic reference library.
- Orchestrated workflows in real-time: Krista enables streamlined process execution when a customer asks for something or a rep references a quote.
- Role-based access control: It reflects organizational structures while providing leadership visibility to ensure compliance and security.
This isn’t just about transcription; this is transformation. It’s turning insights into action, all within the flow of your business operations.
Why Other Tools Fall Short for Enterprise Needs
To be clear, tools like Otter.ai were never designed to be workflow engines. They excel at note-taking, not action-taking. For individuals, students, or journalists, recording ideas or transcribing conversations they are valuable. But enterprises aren’t individuals; they’re complex systems with:
- Role-based access policies that determine who can access specific information.
- System integrations that require immediate updates with new data.
- Compliance requirements that govern data handling and retention.
- Multiple stakeholders who each need distinct pieces of the same conversation.
Traditional transcription tools don’t integrate with your ERP or CRM. They can’t enforce security policies or grasp organizational structures. They don’t recognize that a follow-up about unpaid invoices should go to finance, not sales. And they can’t access your systems to check invoice status before recommending next steps.
Krista was built for these enterprise complexities. She integrates large language models with a robust policy engine, connects to your entire enterprise stack, and understands your organizational structure. She ensures the right systems get updated, the right people receive the right information, and business decisions translate into immediate action.
Compare Krista, Otter, and Fireflies side-by-side
The Agentic Advantage
As business processes become increasingly complex, the need for AI that not only answers but also acts becomes critical. Krista is an agentic platform that autonomously drives outcomes with minimal human intervention.
Krista eliminates the need for humans to copy, paste, summarize, assign, or remember. She understands intent and executes the outcomes. That isn’t a productivity hack; it’s an architectural shift in how work gets done.
For example, when a healthcare organization struggled with managing 60,000 monthly calls to their main office and another 75,000 to individual clinics, Krista stepped in to help. Krista relieved employees from retrieving data manually and significantly improved customer satisfaction by managing and responding to inbound calls.
Initially targeted to handle up to 8,000 monthly calls, the organization plans to expand Krista’s use to the clinics, potentially covering another 70,000 calls. Krista isn’t just another AI assistant or copilot. She serves as an executor that turns conversations into enterprise knowledge and action.
Moving Forward: Beyond Transcription to Transformation
The future of enterprise meeting automation isn’t about better transcripts or more accurate summaries. It’s about closing the gap between what was said and what needs to happen.
While Otter.ai helps you remember, Krista helps you do. If your meeting outputs include tasks, system updates, and cross-functional workflows, if you need more than a reminder of what happened, you need more than a transcription tool.
As PuzzleHR President Chris Timol puts it: “Krista is to AI what Power BI and Tableau are to data. The minute you need an agnostic AI solution that spans multiple systems, data, and teams, Krista is the answer.”
The question isn’t whether you can capture what was said; it’s whether you can act on it fast enough to matter. Krista doesn’t just help you remember what was said; she ensures the right actions happen.
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