The Krista Email Response Agent monitors shared inboxes, interprets content and intent, and drafts or sends accurate replies instantly eliminating backlog and reducing response times.
Whether you lead customer support or run operations, Krista ensures you intelligently respond to inbound customer emails.
Shared inboxes overflow with repetitive questions such as product questions, shipping status, or order updates that slow down response times and frustrate customers.
You need faster and more consistent responses across large volumes of inquiries but cannot endlessly add headcount or outsourcing contracts.
You want every email acknowledged and answered quickly without sacrificing tone, accuracy, or compliance.
Krista connects directly to shared inboxes such as support@, info@, or billing@ and continuously monitors incoming mail.
Krista reads each email, identifies topic and urgency, confidence, and determines the right action.
Krista retrieves information from CRM, ERP, or ticketing systems so responses include accurate, real-time data specific to the customer or situation.
Krista drafts or sends responses using approved templates and knowledge bases personalized to the customer’s request.
Krista routes complex issues or low-confidence replies to human agents to ensure accuracy and compliance.
Krista improves over time based on outcomes, feedback, and integration with CRM, ticketing, or knowledge systems.
Krista updates your case or ticketing systems for tracking, quality control, and compliance.
A North American eCommerce store transformed its operations by leveraging AI-driven automation. Read how Krista decreased operational costs, reduced resolution times, and boosts customer satisfaction.
Empower your agents to resolve issues in minutes. Frustrating hold times and slow resolutions happen because agents must manually hunt for information across different systems.
Traditional customer service is broken. See how agentic AI transforms the experience by handling entire requests through a single, intelligent conversation. From the initial call
See Krista in Action – Schedule a Demo Today!
Auto replies only send generic responses. This agent understands context, selects or drafts the correct answer, and personalizes it.
When confidence is low, the agent escalates to a human agent for review or help crafting a response before sending.
Yes. Responses are based on your approved templates, prompts, documents, and past communications.
Krista integrates with common enterprise mail platforms such as Microsoft 365 and Google Workspace and can connect to CRM or ticketing systems.
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