The Email Classification & Triage Agent monitors shared inboxes, interprets content and intent, and categorizes messages using custom machine learning models. This prepares emails for faster routing and downstream automation.
Whether you lead customer support or run operations, Krista ensures you accelerate your business.
Shared inboxes overflow with varied requests. Krista classifies each one automatically so they can be routed to the right workflows without delay.
You need scalable, accurate triage to handle high volumes of inbound messages without adding headcount or outsourcing.
You want inbound emails understood and categorized quickly so your systems and teams can act on them with speed and consistency.
Krista connects directly to shared inboxes such as support@, info@, or billing@ and continuously monitors incoming mail.
Krista reads each message, identifies topic, urgency, and confidence, then applies the right classification.
Krista records each classification in your CRM, ticketing, or workflow systems so automations can act on clean, structured inputs.
Krista routes low-confidence categorizations to human agents for help.
Krista improves over time by retraining on outcomes, receiving feedback, and adapting to evolving business categories.
A North American eCommerce store transformed its operations by leveraging AI-driven automation. Read how Krista decreased operational costs, reduced resolution times, and boosts customer satisfaction.
Empower your agents to resolve issues in minutes. Frustrating hold times and slow resolutions happen because agents must manually hunt for information across different systems.
Traditional customer service is broken. See how agentic AI transforms the experience by handling entire requests through a single, intelligent conversation. From the initial call
See Krista in Action – Schedule a Demo Today!
Rules depend on static keywords and quickly break. Krista uses machine learning that understands context and adapts to new patterns.
Yes. Krista supports multi-label classification, so one email can be tagged for multiple workflows if necessary.
Krista is trained on your historical emails, existing workflows, and business rules to match how your team already operates.
Krista integrates with Microsoft 365, Google Workspace, and connects to CRM, ticketing, or other enterprise systems.
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