Krista uses proprietary machine learning models trained on your data to interpret intent and automatically route inbound emails to the right department.
Shared inboxes overflow with a mix of urgent customer issues, routine status checks, and low-priority noise. Manual triage creates massive overhead for your operations. Teams spend hours reading, tagging, and forwarding emails just to get work to the right department.
Delayed routing and missed priorities erode customer trust and stall internal response times. Relying on human judgment to sort thousands of emails leads to inconsistent categorization and critical messages falling through the cracks. Traditional email management is broken because it lacks a cognitive nervous system to turn unstructured text into organized action.
Krista transforms these inboxes into automated and organized workflows. Unlike basic routing rules or point tools that create disconnected data silos, Krista builds custom machine learning models using your proprietary data to interpret intent and route emails autonomously. By eliminating manual sorting, you accelerate resolution times, increase margins, and ensure your customers receive the right answer every time.
Krista orchestrates outcomes across your entire enterprise to drive measurable ROI.
Stop managing disconnected point tools and unify all email triage workflows into one platform. Krista centralizes classification intelligence within a single, orchestrated environment to prevent operational chaos.
Krista identifies intent and extracts key data immediately using machine learning models trained on your specific data. Your records stay accurate and your triage stays consistent 24 hours a day.
Every classification follow-up aligns with your brand standards and compliance policies. Krista reduces human error and utilizes confidence scores to ensure she only executes high-certainty routing actions.
Krista resolves the high volume of sorting and tagging tasks so your team can focus on high-value issues. She intelligently escalates exceptions and edge cases to the correct person based on your organizational hierarchy.
Schedule a demo today to see how the Krista can transform your operations.
Contact Us to StartA North American eCommerce store transformed its operations by leveraging AI-driven automation. Read how Krista decreased operational costs, reduced resolution times, and boosts customer satisfaction.
Empower your agents to resolve issues in minutes. Frustrating hold times and slow resolutions happen because agents must manually hunt for information across different systems.
Traditional customer service is broken. See how agentic AI transforms the experience by handling entire requests through a single, intelligent conversation. From the initial call
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