The Contact Center Copilot assists agents during calls and chats. It blends knowledge, customer history, orders, and policies, recommends next steps, and asks an expert when needed.
Whether you lead sales, customer support, or run operations, Krista ensures your agents move the business forward.
Krista reduces handle time, improves first contact resolution, and speeds up onboarding so teams perform like an expert from day one.
Krista ensures every agent follows best practices, escalates when confidence is low, and captures accurate summaries for coaching and compliance.
Krista gives frontline agents the knowledge, customer data, and next steps they need in real time so they can focus on the customer.
Other agents are constrained to one environment. Krista answers any question from any system.
Krista connects with your systems to provide agents a single conversational interface for answers and support.
Agents type or speak their questions directly to Krista during or after an interaction. Krista interprets intent, clarifies details if needed, and begins gathering the right information.
Krista pulls account, order, entitlement, and case history from CRM, billing, and order systems to tailor guidance in real-time.
Krista recommends steps and to cut handle times.
Krista routes low-confidence moments to the right specialist and brings the answer back to the primary agent.
Krista writes the summary and updates systems for case for quality and analytics.
Krista uses outcomes and content to update the knowledge base and to continuously improve.
Traditional customer service is broken. See how agentic AI transforms the experience by handling entire requests through a single, intelligent conversation. From the initial call
Empower your agents to resolve issues in minutes. Frustrating hold times and slow resolutions happen because agents must manually hunt for information across different systems.
A North American eCommerce store transformed its operations by leveraging AI-driven automation. Read how Krista decreased operational costs, reduced resolution times, and boosts customer satisfaction.
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Microsoft Copilot is built to enhance productivity inside Microsoft 365 and Dynamics, but it struggles outside that ecosystem. It depends on Power Automate for cross-platform workflows, creating complexity, vendor lock-in, and higher costs. Krista is different. Krista orchestrates entire business processes across CRM, ERP, CCaaS, cloud services, and APIs without requiring heavy custom development. Krista supports multiple LLMs, integrates with hundreds of systems, and offers omnichannel reach through Teams, Slack, WhatsApp, and SMS. Instead of being tied to one platform, Krista gives you flexibility, scalability, and trusted results across your business.
Krista blends knowledge with live system data, proposes next steps, and automates wrap up, not just search.
Yes. Krista integrates with common CRM and contact center platforms and can appear several different interfaces and apps.
Krista flags low-confidence and escalates to a subject matter expert so the agent gets a human verified answer in session.
Krista always grounds responses in your approved knowledge, policies, and system data. Every answer includes the source reference, so agents can see exactly where the information came from. Krista also version-controls knowledge and applies role-based access, ensuring only the right people see the right content. When confidence is low, Krista escalates to a human expert. This combination of source-grounded answers, governance controls, and human-in-the-loop review ensures that the data and outputs are accurate, compliant, and trustworthy. For more information on Krista data privacy and security visit, https://krista.ai/trust.
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