Conversational AI Talks, But It Doesn’t Solve Anything
Many companies have deployed AI chatbots that sound smart but stop short of actually doing the work. When a customer asks, “Why is my bill so high?”, the bot might generate a vague response or escalate the issue to a human.
That’s not the automated outcome your customers expect.
Most AI Stops at the Conversation
Behind every billing question is a tangled web of disconnected systems. To answer it, you need access to billing history, usage patterns, anomaly detection, and sometimes even device-level diagnostics. Then you have to take coordinated action across CRMs, billing platforms, smart meters, and field service tools.
Most AI tools can’t do that. They don’t understand the request in context. They can’t retrieve or analyze the right data. And they definitely can’t resolve the issue from start to finish.
That leaves your team doing the hard part while the AI collects credit for a chat response.
Krista Understands the Problem and Solves It
Krista doesn’t just generate a message. She takes ownership of the entire workflow and gets the job done.
From identifying the issue and pulling data to running models and scheduling appointments, Krista acts like a fully enabled support team that never stops working.
Here’s how Krista resolves the billing issue shown in the demo.
