Most generative AI tools stop at the conversation. They generate a response—but leave your team to figure out the rest.
This video shows how Krista goes further.
When a customer asks, “Why is my bill so high?” Krista doesn’t just draft a reply. She takes action:
Krista Automated Process
This automation started with a customer asking a question in Krista's chatbot.
Krista's NLP determined that this inquiry was related to billing.
Krista then routed the inquiry to the Billing Inquiry agentic process.
Krista queried the billing system and energy usage records for this customer.
Krista identified anomalies with machine learning.
Krista offered a resolution and confirms a time with the customer.
Krista informed the customer of next steps.
Krista updated all systems and will wait for technician updates.
