White Papers

Choosing the Right Agentic Platform

Beyond the Hype: Building a Winning AI Strategy

The AI Buyers Guide

The Illusion of Simplicity of Building Your Own Generative AI Systems

How to Deploy AI to Reply to Customer Service Email and Chat

This paper provides an in-depth exploration of the transformative potential of AI in customer service operations, focusing on the revolutionary AI-led intelligent automation platform, Krista.

Comparing Large Language Models for Your Enterprise: A Comprehensive Guide

Explore our in-depth comparative analysis of large language models (LLMs), and gain insights on conducting your own LLM test to choose the best LLM for your specific use cases.

How to Bring Generative AI into Your Enterprise

Generative AI has revolutionized our expectations of human-to-computer interaction spurring executives to bring it into their enterprises to improve customer and employee experiences.

Krista 2023 AI Trust Survey

Conversational AI Buyer’s Guide

This Conversational AI Buyer's Guide covers all of the features you should look for when evaluating a conversational AI solution.

How to Decrease the Cost of AI Projects

The average ROI on AI investments is 1.3%. The companies that can deliver and maintain an AI solution at lower costs are much more likely to create substantial competitive differentiation.

13 Reasons CIOs Worry About Citizen Developers Building Enterprise Apps

Businesses need to operate faster and more efficiently to survive. Therefore, they need more digital capabilities. However, there are too many business demands and too few skilled developers to fulfill them.

The Future of RPA

Robotic process automation is undoubtedly one of the most disruptive technologies in recent years but can freeze innovation in time an limit transformations.

Krista Named Hot Vendor for Intelligent Automation

HFS Research named Krista a Hot Vendor for its unique AI-led intelligent automation and natural language understanding (NLU) capabilities for automating complete end-to-end business processes.

Apps Are Not the Path to Digital Transformation

LCAPs promise to simplify and speed up development to create more apps faster but more apps cause more problems. Read how creating more apps may make your digital journey more difficult.

Krista Awarded Top Conversational Platform

CIO Review Magazine awarded Krista Top Conversational Platform for innovation and ease of use. Krista empowers digital transformation by automating processes across people, systems, and AI.

The Future of Intelligent Automation

Digital transformation is building or optimizing business models using modern digital technologies. Today, the speed at which your company transforms depends on your ability to change your systems and change your people.

Intelligent Automation for Security Automation

Intelligent Automation for Security Orchestration details how you can automate security processes, remove administration burdens, and use AI to help prioritize alerts. Read how Krista compares to leading SOAR platforms.

Intelligent Automation for Call Centers

Krista intelligent automation reduces complexity for agents and lowers overall costs by orchestrating customer sales and support workflows across multiple people, systems, and AI.

Why Ordinary Chatbots Fall Short

Krista’s unique architecture and integration model maps human understanding of a workflow to back-end systems. Read how Krista Intelligent Automation enables conversational workflows and how she compares with chatbots.