Converting customer support insights into billable services increases margin. Yet, for a leading HCM software company, complex Salesforce.com processes were a major hurdle, leaving potential income on the table. Discover how leveraging Krista’s AI transformed their support operations into a streamlined revenue engine, enhancing agent productivity and driving growth for the company.
by Scott King 
A healthcare organization deployed Krista to automate call center operations and employee onboarding, significantly improving efficiency and service quality. By handling thousands of inbound calls and dynamically managing HR processes, Krista reduced wait times, enhanced patient satisfaction, and streamlined onboarding, enabling staff to focus on higher-value tasks.
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