The enterprise search and knowledge category is moving in the direction you want it to move. Two years ago these platforms indexed your systems and returned a cited answer. Today they ship agents, orchestration, and write-back into your systems of record. That is real progress and it is the right direction. It also makes the …
by Scott King After every acquisition the same conversation starts. Multiple systems. Different document sets. Customer service reps hunting across silos for parts data, configurations, and policies. Leadership assumes the only path is to consolidate everything into one clean repository so AI can finally work. That assumption costs time and money. It rarely produces the returns the business …
by Scott King A support ticket sits in a queue for six hours. Not because nobody looked at it. Three different AI tools already looked at it. Each one summarized it, scored it, and handed it back to a person to actually do something. That is the state of most AI brain deployments right now. They remember everything …
by Scott King Your employees already send company data to models you do not control. An LLM gateway is how you take that back. An LLM gateway is the single governed entry point through which every employee prompt reaches every model. It routes each request to the right-sized model, enforces who is allowed to use what, redacts sensitive …
by Scott King An executive stopped a sales meeting to ask whether Krista would do a better job for his competitor than for him. Not a naïve question. The natural conclusion for someone whose only AI reference point is ChatGPT, a public model that answers the same way for everyone. He generalized from the only evidence he had. …
by Scott King I lead product strategy here at Krista. A few customers asked me to evaluate a new product idea, the kind of question that normally eats three weeks of analyst time. I wrote a single prompt instead. What came back named the competitive landscape, the white space, market sizing, the go and no-go conditions, and charted …
by John Michelsen An enterprise brain is a shared organizational memory that remembers, reasons, and acts across people, systems, and AI. It connects meetings, email, chat, documents, and systems of record into one governed source of understanding, then turns that understanding into outcomes. Three actions define it. It remembers. The institutional knowledge of the company survives the people …
by Scott King To build an enterprise brain, connect your meetings, emails, tickets, and systems of record into one shared memory that remembers, reasons, and acts. Start with understanding, because understanding is what lets AI act on your behalf. Your company does not think today. It reacts. Every meeting gets recorded, every transcript gets filed, and every summary …
by Scott King Boards are pressuring every CIO to do something with AI this quarter. The wrong answer is to buy more agents. Most companies are signing up for 30 specialized agents from 15 vendors. Each one carves off data its own way. Each one runs in isolation. Six months in, nothing reasons across them. Call it what …
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