AI tools have transformed how businesses and individuals approach tasks, but understanding how to use these tools effectively takes some practice. We reviewed three prompt engineering guides from OpenAI, Microsoft, and Google, focusing on their intended audiences and the skills needed to work with large language models (LLMs). Prompting is not just a skill but …
by Scott King 
AI adoption is no longer optional—it’s a competitive necessity. But deploying AI isn’t as simple as downloading pre-built models or subscribing to generic cloud services. Half the AI your business needs already exists in vendor solutions, but the other half is uniquely yours. Half of the AI you need must reflect your specific processes, data, …
by Scott King 
Agentic platforms are gaining attention, but there’s little clarity on what they actually are and why they matter. At their core, agentic platforms transform how organizations operate by empowering artificial intelligence agents to perform complex, autonomous tasks. These platforms don’t just automate repetitive tasks; they prioritize organizational outcomes, reducing the need for human intervention. This …
by Scott King 
Access to LLMs, like ChatGPT, make many believe that they are a complete automation solution. This belief, however, is misguided. Using these tools without full automation behind them keeps workflows slow and manual. Krista Chief Geek John Michelsen cautions, “If you’re still pasting documents and pulling answers manually, you are doing the work. Automation should …
by Scott King 
Your business needs answers fast, but traditional document processing methods like Intelligent Document Processing (IDP) and Optical Character Recognition (OCR) struggle with unstructured data and unforeseen questions. In our recent podcast series, we explored how these technologies fall short in handling complex document understanding, particularly when the question or data format isn’t clear. In previous …
by Scott King 
AI is Streamlining Policy and Procedure Access As more of your processes move to digital formats, providing employees with accurate, up-to-date information on policies and procedures is critical for maintaining efficiency and compliance. Traditional virtual agents rely on predefined scripts, providing answers to expected questions. However, this approach often results in inconsistencies, delays, and user …
by Scott King 
Generative AI, with its ability to produce human-quality text, translate languages, and write different kinds of creative content, is changing the way people work. But just like any powerful technology, it’s not without its vulnerabilities. In this article, we explore a specific threat—LLM jailbreaking—and offer guidance on how to protect your generative AI applications. What …
by Scott King 
How Hard Can it Be? Generative AI (GenAI) and Large Language Models (LLMs) are transforming how every business operates. While building custom solutions might seem appealing at first, there’s a hidden reality behind the allure of “free” and “easy” AI tools. These seemingly simple solutions often lead to unforeseen complexities and ongoing costs. I talked …
by Scott King 
AI copilots are generative AI engines that assist users in point tasks such as writing emails, summarizing customer cases, and generating code. AI copilots can be used in a variety of business functions, including marketing, customer service, and software development. However, AI copilots assist one person with one task at a time. They improve personal …
by Scott King 
Retrieval augmented generation (RAG) is revolutionizing AI by infusing language models with timely and relevant external data. This technique is pivotal in delivering not just intelligent but informed AI responses. In this podcast, Chris and I explain what RAG is, how it functions, its impact on AI’s performance, and the challenges it helps overcome. Key …
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