Traditional customer service is broken. See how agentic AI transforms the experience by handling entire requests through a single, intelligent conversation. From the initial call to the final CRM update, Krista automates the full process in minutes, eliminating wait times and delighting your customers.
by Scott King 
Why Companies Struggle to Capture Value from GenAI Generative AI is everywhere, from boardrooms to headlines. Yet the deployment reality is sobering. A recent MIT report, The GenAI Divide, State of AI in Business 2025, found that only 5 percent of pilots deliver measurable ROI. The remaining 95 percent fail to scale or make a dent in profit …
by Scott King 
Give reps instant answers on what’s in stock and where. Krista checks OMS/ERP/WMS in real time, returns availability by warehouse and date, proposes fulfillment plans, reserves inventory, and creates the order. If stock is short, it suggests substitutes or splits, routes exceptions, updates CRM, and logs the audit trail.
by Scott King 
Streamlining Title Commitments, Deeds, and Liens Manual Document Handling Slows Operations Doc Prep 911, a specialized service provider in real estate and title document preparation, historically managed large volumes of title commitments, deeds of trust, liens, and other requests received via email. Staff manually extracted key data such as buyer/seller names, property addresses, and legal …
by Scott King 
Simplifying the AI Conversation for Technology Leaders OTG Consulting advises businesses on critical technology decisions. With decades of expertise in telecom and IT, OTG’s team helps clients navigate everything from infrastructure migrations to emerging AI opportunities. As interest in AI surges, OTG is finding its conversations with CTOs and CIOs to be increasingly focused on …
by Scott King 
Agent sprawl silently kills productivity, frustrates users, and drives up costs. Walmart’s recent push to consolidate its AI agents into four “super agents” validates what we have been warning about: uncontrolled agent sprawl creates more problems than it solves.¹ Here is how to turn that chaos into coordinated success with Krista. Why Too Many Agents …
by Scott King 
Empower your team to process unstructured documents in seconds. Manual review of contracts, invoices and statements slows operations and invites errors. This use case shows how Krista’s Document Understanding agent extracts key data and orchestrates next steps across your systems, saving time, cutting mistakes and scaling your workflows.
by Scott King 
The race to adopt AI has flooded enterprises with chatbots, copilots, and isolated agents. What began as innovation is now sprawling into disconnected tools that fail to produce real outcomes. In a recent conversation with John Michelsen and Chris Kraus, we outlined the key findings from the report “Choosing the Right Agentic Platform.” The report …
by Scott King 
Empower your agents to resolve issues in minutes. Frustrating hold times and slow resolutions happen because agents must manually hunt for information across different systems. This use case demonstrates how an AI assistant eliminates that bottleneck. See how providing your team with instant, synthesized answers from all your applications allows them to solve complex problems with speed and precision.
by Scott King 
A global manufacturing company with a long history of acquisitions faced a monumental knowledge management challenge. Thousands of documents and millions of data points were nearly impossible for engineers and support staff to navigate, causing project delays and straining expert resources. To solve this, the company deployed a sophisticated, custom-branded AI assistant powered by Krista to provide instant, conversational answers from its vast documentation.
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