Krista Support
If you require support for your Krista platform or custom extensions, please contact the Krista Support Team and provide as much detail as possible:
- Email: customer.support@krista.ai (include relevant attachments: log files, screen shots, etc.)
- Phone: +1 (877) 2KRISTA or +1 (877) 257-4782
Reporting support issues to Krista Support is available 24 hours a day, 7 days per week, and 365 days per year. Once we receive your issue, we will evaluate and determine a severity assessment. Our target response times are as follows:
Severity Level | Response Times |
Critical | 8 hours |
Major | 2 business days |
Minor | 4 business days |
