Advances in AI have revolutionized our expectations of human-to-computer interaction. Its sudden surge in popularity caused executives to wonder how to effectively utilize it within their businesses. This guide aims to provide a comprehensive overview of how an AI orchestration platform, specifically Krista, can be used to read intent from customer emails and chats, look up information from your systems and reply with relevant responses to improve the overall customer service experience. We will discuss the challenges of implementing and governing AI, as well as strategies for deploying it effectively.
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