Transform your business with true cross-platform automation, free from vendor lock-in and hidden costs.
AI-powered tools like Microsoft Copilot and Salesforce’s Agentforce are marketed as revolutionary solutions for productivity and automation. However, these tools are designed mainly to enhance user productivity within their respective ecosystems, making them less effective for automating broader business processes. Microsoft Copilot, for example, is embedded within the Microsoft 365 suite and Dynamics, restricting its functionality to Microsoft applications and data. This limitation makes it difficult to automate workflows that extend beyond Office 365 and Dynamics environments. Building automations within Microsoft also requires specialized resources to use tools like Power Automate effectively. While Copilot can streamline tasks within the Microsoft ecosystem, it struggles to integrate across diverse platforms, scale in varied environments, and maintain reliable performance outside of Microsoft systems.
Microsoft Copilot’s limitations become evident when companies attempt to automate workflows across multiple users or platforms outside of Microsoft’s ecosystem. While Copilot may enhance user productivity within Office 365, automating business processes that span other systems or channels often requires extensive customization, third-party integrations, or consultants. These costly resources delay time-to-value and increase total cost of ownership, especially for organizations with complex multi-system needs. Additionally, Copilot’s reliance on Microsoft’s ecosystem results in vendor lock-in, restricting flexibility to adopt the best solutions for evolving business needs.
Unlike Microsoft Copilot, Krista automates entire business processes across teams, systems, and AI by integrating with hundreds of platforms, including CRM, ERP, cloud services, and APIs. Krista’s proprietary natural language processing-based integration methods allow it to orchestrate complex workflows across diverse systems without costly custom development. This flexibility reduces operational costs and eliminates vendor lock-in, enabling businesses to remain agile and adopt new technologies as they evolve. Krista empowers businesses to scale automation efficiently, manage high interaction volumes, and adapt to future innovations without incurring excessive costs.
Copilot provides productivity assistance within Microsoft 365 and Dynamics but lacks cross-platform capabilities and autonomous execution. Copilot’s functionality is largely confined to the Microsoft ecosystem, limiting its scalability and integration options outside this environment.
Krista enables businesses to create autonomous AI assistants that automate tasks, engage users as needed, and resolve issues through natural language interfaces. Krista’s agents are highly adaptable, capable of orchestrating workflows, processing data, and interacting across multiple platforms and systems.
Copilot can automate tasks within Microsoft tools, but integrating it with external systems often requires costly custom solutions or consulting services, which increases complexity and costs. This limitation makes it challenging for companies operating outside the Microsoft ecosystem.
Krista integrates with hundreds of systems, including CRM, ERP, cloud services, and APIs, allowing businesses to automate workflows across varied platforms. Unlike Copilot, Krista is not restricted to any single ecosystem and can connect with non-Microsoft platforms and external systems via pre-built connectors.
Microsoft Copilot allows access to knowledge sources limited to general web browsing, Microsoft Graph connectors, SharePoint sites, folders, and files. Users can upload local folders and files into SharePoint, but specifying a specific public URL as a knowledge source is not supported, restricting access to broader data sources.¹
Krista connects with hundreds of systems, enabling businesses to retrieve real-time data from CRM, ERP, cloud services, and APIs to support retrieval-augmented generation. This capability ensures that both customers and employees can access the most up-to-date information, improving decision-making and enhancing service.
Microsoft Copilot supports limited channels for building agents, primarily within the Microsoft ecosystem, including microsoft365.com/chat, office.com/chat, and the Microsoft Teams desktop and web client. Other communication channels are not supported, restricting Copilot’s reach to Microsoft applications.
Krista offers true omnichannel flexibility, integrating with WhatsApp, Teams, Slack, and SMS. Unlike Copilot, Krista is not confined to a single ecosystem and connects effortlessly with non-Microsoft platforms and external systems through pre-built connectors, providing broader communication options for businesses.
Copilot helps users perform tasks inside of Microsoft applications and lacks business process orchestration capabilities. This restriction limits its ability to support organizations wanting to automate processes without extensive Power Automate development.
Krista orchestrates business processes by connecting with hundreds of systems, including CRM, ERP, cloud services, and APIs. It can retrieve real-time data and automate workflows across diverse platforms. Krista’s system-agnostic approach enables it to orchestrate multi-system processes without limitations.
Copilot primarily relies on Azure OpenAI Service, limiting organizations to Microsoft’s AI capabilities and reducing flexibility in customizing AI functionalities to meet broader business needs.²
Krista provides native integration with OpenAI, Google Gemini, Anthropic Claude, MS Azure OpenAI, Krista LLM, Amazon Bedrock, WatsonX, and more, offering a broad selection of leading LLMs and customization options to meet specific performance, accuracy, and cost requirements.
Microsoft Copilot is priced at $30 per user per month, requiring a Microsoft 365 subscription for business or enterprise. Microsoft Copilot Studio has a separate license at $20 per user per month, with a limit of 25,000 messages per month.³
Krista uses a compute-based pricing model based on resource consumption rather than per-user costs. This ensures predictable expenses and a solid return on investment by charging based on usage rather than the number of users.
Contact Krista today and deploy AI virtual agents across your business in weeks, not months.
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