Transform your business with true cross-platform automation, free from vendor lock-in and hidden costs.
AI-powered agents like Salesforce’s Agentforce and Microsoft Copilot have been touted as transformative solutions for automating workflows and improving customer interactions. However, in practice, these tools often fall short of the bold claims made in their marketing. While Agentforce promises seamless automation and customer engagement across multiple channels (e.g., chat, email, phone), its functionality is restricted to the Salesforce ecosystem, relying heavily on Salesforce data and systems. Similarly, Microsoft Copilot is confined to the Microsoft Office 365 suite and Microsoft Dynamics and struggles with automation outside of Office 365. These tools, despite their potential, face serious challenges when it comes to integrating with other systems, scaling across different platforms, and delivering consistent performance across non-native environments.
The limitations of these AI agents become particularly glaring when companies attempt to automate complex workflows that extend beyond Salesforce or Microsoft environments. Agentforce, for instance, may automate Salesforce-related tasks effectively, but when it comes to integrating with other systems or handling multi-system processes, businesses often find themselves needing expensive custom APIs or consultants to make things work. This not only increases the total cost of ownership but also delays time-to-value, as deployment becomes more complex and resource-intensive. Even with pre-built templates, the templates in Agentforce are limited to specific tasks and channels, leaving companies stuck within the confines of the Salesforce platform. For businesses handling high volumes of interactions, the per-conversation pricing model from Agentforce can become prohibitively expensive, making them less viable for mid-market or growing companies. All of this leads to vendor lock-in, where businesses are trapped in a single ecosystem, limiting their ability to innovate or adapt to new technologies outside of their existing platforms.
Unlike Agentforce or Microsoft Copilot, Krista offers true flexibility by integrating with hundreds of systems, including CRM, ERP, cloud services, and APIs. Krista is not confined to a single ecosystem, meaning it can orchestrate complex workflows across multiple platforms without the need for custom development or third-party consultants. With native integration to leading large language models (LLMs) such as OpenAI, Google Gemini, and Anthropic Claude, Krista allows businesses to create AI agents that automate tasks, resolve issues, and process data across diverse business environments. This flexibility not only reduces operational costs but also eliminates the risk of vendor lock-in, empowering businesses to integrate best-in-class tools and solutions as their needs evolve. By choosing Krista, companies can scale their automation efforts, handling high volumes of interactions without incurring exorbitant costs and delays, all while remaining adaptable to future innovations.
Agentforce allows you to create AI agents that can automate tasks, engage with customers, and resolve issues across various channels (e.g., chat, email, phone). However, Agentforce agents are not autonomous and only work inside the Salesforce platform and Data Cloud.
Krista allows businesses to create autonomous AI assistants that automate tasks and engage with users only as needed to resolve issues using NLP-based interfaces. Krista’s Agents can orchestrate workflows, process data, and interact across multiple platforms and systems, making them highly flexible and adaptable.
Agentforce may automate Salesforce tasks effectively, but integration with external systems often requires costly custom APIs or consultants, increasing complexity and driving up costs. For businesses with high interaction volumes, per-conversation pricing can quickly become unsustainable, leading to vendor lock-in and stifled innovation.
Krista integrates with hundreds of systems, including CRM, ERP, cloud services, and APIs, enabling businesses to automate workflows and processes across diverse platforms. Unlike Agentforce, Krista is not restricted to a single ecosystem; it can connect with non-Salesforce platforms and external systems via pre-built connectors.
Agentforce’s orchestration is limited to the Salesforce ecosystem, which means it cannot handle processes that rely on external apps, data sources, or unlicensed users. This lack of flexibility restricts its ability to orchestrate complex workflows across multiple systems, making it unsuitable for organizations needing broader automation capabilities.
Krista excels in orchestration by integrating with hundreds of systems, including CRM, ERP, cloud services, and APIs. This allows it to retrieve real-time data and automate workflows across diverse platforms. Unlike Agentforce, which is confined to the Salesforce ecosystem, Krista’s system-agnostic approach enables it to manage complex, cross-platform processes.
Salesforce uses proprietary AI models, including xGen-Sales, a proprietary model trained and designed to power autonomous sales tasks with Agentforce, and xLAM, a new family of Large Action Models designed to handle complex tasks and generate actionable outputs.
Krista provides native integration to OpenAI, Google Gemini, Anthropic Claude, MS Azure OpenAI, Krista LLM, Amazon Bedrock, WatsonX, and can be connected to others via a custom extension.
Agentforce, similar to other Salesforce products, is expensive and requires a separate license for each user. This can be a challenge for smaller businesses or those with tight budgets. Additionally, the cost is based on how much you use it—for example, every conversation costs $2. As usage increases, the total cost can become unpredictable and expensive. There are also significant costs involved in setting up and customizing Agentforce, especially if your business needs complex integrations or specialized features.
Krista provides enterprise-level AI at a lower cost compared to other programs that charge based on the number of users. Instead of paying per user, Krista charges based on the specific tasks or use cases you need, regardless of how many people are using the system. This makes the cost more predictable and helps ensure you get a good return on your investment. Additionally, the setup fees for Krista are 10% of the cost of the use cases you’re implementing, making the initial setup more affordable.
Contact Krista today and deploy AI virtual agents across your business in weeks, not months.
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