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Security analysts manually chase and research 11,000 alerts per day. 77% percent of decision-makers state manually researching these alerts negatively impacts their organizations’ ability to mitigate and prevent attacks. Automation and AI remove manual efforts to focus on higher severity alerts and threats. Forrester states the average SOC receives over 11,000 alerts a day. Many …

See how to enhance your decision making by integrating ML into your workflows and how to operationalize machine learning models into production.

Most automation projects don’t fail in the initial build but in their inability to keep up with the changes required to support real-world business dynamics. Leveraging conversation as the means of creating these processes empowers a business to change its automation as fast as people who sense the impact of change can describe the need.

Digital transformation is more than a buzzword or cliche. It is a call for companies to create meaningful digital customer and employee experiences to remain relevant and continue delivering value. Today’s smartphone-enabled, digitally connected consumers and employees expect the companies they transact business with or work for to become digitally driven, not merely digitally “influenced.” …

In the ever-evolving threat landscape, it is not a matter of ‘if’ but rather ‘when’ a cybersecurity breach occurs. Acting swiftly and effectively can enhance an organization’s cyber resilience and restore it to its secure state. However, this isn’t easy with conventional security platforms. SOCs have too many tools. They have too many alerts. They …

Natural Language Processing (NLP) or Natural Language Understanding (NLU) is a subset of Artificial Intelligence (AI). There are many benefits when using the technology, and I am surprised at the pushback from technical people when talking about deploying it. I guess there is a difference between learning about a technology in academia and the complexity …

Have you ever been a part of a roundtable discussion that felt more like a dinner with friends? That was the atmosphere during a meeting we hosted in early March. In this session, we brought together some of the industry’s brightest automation professionals to discuss some of their challenges when it comes to intelligent automation. …

Your Current Automation Approach Is Unsustainable; Here’s How to Fix It. If you don’t see it, then maybe you aren’t there yet. Perhaps you are just starting and don’t have requests from business users to create automations across more than one system. Or maybe you see it getting out of hand and are exploring ways …

Chatbots and Conversational AI have gained immense popularity in the last few years to enable human-to-computer interaction. The technologies use natural language processing (NLP), providing an easy conduit for people to interact with computers via text or voice. According to Google Trends, search volume around “chatbots” remains consistently high as businesses realize the value that …

Over the last few years, companies have spent billions of dollars on customer relationship management, CRM, software. CRM platforms like Salesforce.com (NYSE: CRM) have realized significant growth while transforming businesses into the digital age. Salesforce alone has acquired 64 companies as its market cap increased over 500% from $36.73B in January 2015 to $196.61B in …