Streamlining Title Commitments, Deeds, and Liens Manual Document Handling Slows Operations Doc Prep 911, a specialized service provider in real estate and title document preparation, historically managed large volumes of title commitments, deeds of trust, liens, and other requests received via email. Staff manually extracted key data such as buyer/seller names, property addresses, and legal …
by Scott King 
Simplifying the AI Conversation for Technology Leaders OTG Consulting advises businesses on critical technology decisions. With decades of expertise in telecom and IT, OTG’s team helps clients navigate everything from infrastructure migrations to emerging AI opportunities. As interest in AI surges, OTG is finding its conversations with CTOs and CIOs to be increasingly focused on …
by Scott King 
Agent sprawl silently kills productivity, frustrates users, and drives up costs. Walmart’s recent push to consolidate its AI agents into four “super agents” validates what we have been warning about: uncontrolled agent sprawl creates more problems than it solves.¹ Here is how to turn that chaos into coordinated success with Krista. Why Too Many Agents …
by Scott King 
Empower your team to process unstructured documents in seconds. Manual review of contracts, invoices and statements slows operations and invites errors. This use case shows how Krista’s Document Understanding agent extracts key data and orchestrates next steps across your systems, saving time, cutting mistakes and scaling your workflows.
by Scott King 
The race to adopt AI has flooded enterprises with chatbots, copilots, and isolated agents. What began as innovation is now sprawling into disconnected tools that fail to produce real outcomes. In a recent conversation with John Michelsen and Chris Kraus, we outlined the key findings from the report “Choosing the Right Agentic Platform.” The report …
by Scott King 
Empower your agents to resolve issues in minutes. Frustrating hold times and slow resolutions happen because agents must manually hunt for information across different systems. This use case demonstrates how an AI assistant eliminates that bottleneck. See how providing your team with instant, synthesized answers from all your applications allows them to solve complex problems with speed and precision.
by Scott King 
A global manufacturing company with a long history of acquisitions faced a monumental knowledge management challenge. Thousands of documents and millions of data points were nearly impossible for engineers and support staff to navigate, causing project delays and straining expert resources. To solve this, the company deployed a sophisticated, custom-branded AI assistant powered by Krista to provide instant, conversational answers from its vast documentation.
by Scott King 
Converting customer support insights into billable services increases margin. Yet, for a leading HCM software company, complex Salesforce.com processes were a major hurdle, leaving potential income on the table. Discover how leveraging Krista’s AI transformed their support operations into a streamlined revenue engine, enhancing agent productivity and driving growth for the company.
by Scott King 
When customers have complex billing questions, simple chatbots fail, forcing long waits for human support. This use case demonstrates how Krista takes full ownership of the process. See how Krista analyzes data, identifies billing anomalies, and delivers a complete resolution directly to the customer.
by Scott King 
The Scalability Crisis Facing Modern Enterprises Technology often fails to keep up with business growth. Automation that’s supposed to streamline operations becomes a patchwork of disconnected systems and rigid workflows. These tools drain resources and limit flexibility. What starts as a solution becomes another obstacle to growth and deploying AI. Growth introduces new workflows, compliance …
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