Director of Learning & Enablement

Company Overview

Krista is on a mission to help organizations harness the full potential of AI. Our platform enables enterprises to automate processes, orchestrate systems, and scale outcomes with ease. We believe in delivering real business value quickly, through simple yet powerful AI solutions.

Role Overview

The Director of Learning & Enablement will build Krista’s Learning & Development function from the ground up. This role is responsible for designing and executing a comprehensive training strategy that serves three critical audiences:

1. Reseller & Implementation Partners – equipping partners to deliver successful Krista implementations.
2. Client Authors – ensuring Krista authors can manage, expand, and optimize their solutions independently while staying current with platform updates.
3. Internal Teams – developing onboarding and ongoing training programs for Krista employees, including TAMs, Support Engineers, and Engagement Managers.

This is a hands-on leadership role. In the early stages, the Director will design and build curriculum themselves, while laying the foundation for a scalable L&D function. Over time, this role will grow into a leadership position managing trainers and instructional designers.

Key Responsibilities

• Define and execute Krista’s global L&D strategy for partners, clients, and employees.
• Build and scale a training organization that supports Krista’s growth and ecosystem expansion.
• Partner with leadership to align training programs with company goals and client success outcomes.
• Design and build curriculum for partners, client authors, and internal new hires.
• Create modular, scalable training content (presentations, guides, e-learning, certifications).
• Deliver training sessions directly in the early stages; build team capacity to scale delivery over time.
• Create programs that certify reseller and implementation partners on Krista solutions.
• Develop ongoing education programs for Krista authors to maintain platform expertise.
• Build a process to keep training content updated with product releases.
• Design and implement onboarding for all new hires across TAMs, Support, Engagement, and other roles.
• Create continuous learning programs to strengthen employee performance and scalability.

Required Qualifications

• 7+ years of experience in Learning & Development, Enablement, or Training in SaaS or technology.
• Proven track record of building L&D functions or enablement programs from the ground up.
• Strong instructional design skills, including curriculum building and content development.
• Excellent communication and facilitation skills across technical and executive audiences.
• Hands-on mentality: ability to design and deliver training while building a scalable function.
• Experience working with partners, clients, and internal employees in training contexts.

Preferred Qualifications (Nice to Have)

• Background in workflow automation, AI, or SaaS platforms.
• Experience with certification programs for partner networks.
• Familiarity with LMS platforms, digital training delivery, and e-learning tools.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional growth in a dynamic AI-driven industry.
• A mission-driven culture focused on client success.
• Flexible work arrangements, including remote options.