Intelligent Automation for Call Centers

Customer contact centers are investing in AI and automation to combat complexity. [1] Call centers are driving IT investments to solve business problems:

• • Improve the omnichannel experience for customers
  • Minimizing agent call handle times
  • Reducing time spent on agent training and retraining

Companies recognize that engaging the workforce is essential for retaining talent and developing long-term relationships with customers. Investing in agents is vital for retention and long-term customer satisfaction and value. According to a Deloitte survey, today’s top investments to better enable agents include customer experience, automation, and artificial intelligence. [1]

Read how Krista intelligent automation reduces complexity for agents and lowers overall costs by orchestrating customer workflows across multiple people, systems, and AI.

Sources:

1. Global Contact Center Survey, Deloitte