Complexity is the enemy of productivity Your IT group is increasing complexity, not reducing it. But, it’s not their fault. Companies contain a myriad of departments and divisions, all with their own specialized teams of workers. Processes are designed to be as efficient as possible, often at the expense of flexibility. And information is collected …
by Scott King 
In this episode, Chris Kraus and I discuss the importance of using conversational AI to improve customer and employee interactions. We note that businesses must utilize context in digital conversations just like humans communicate. Remembering context enables digital conversations to be more like conversations we have with friends, family, and coworkers since we understand the …
by Scott King 
Digital transformation is the process of taking legacy systems and modernizing them to take advantage of current technologies and methods. Companies need to think differently when it comes to creating digital products and services, as well as how they will train users on those products. To ensure successful adoption, companies must focus not only on …
by Scott King 
Robotic process automation (RPA) is undoubtedly one of the most disruptive technologies in recent years, but what is the future of RPA? Enterprises all over the world have implemented RPA, bots, or digital workers to take stable rule-based processes from workers and hand them over to software. It has created billions of dollars of labor …
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