AI tools have transformed how businesses and individuals approach tasks, but understanding how to use these tools effectively takes some practice. We reviewed three prompt engineering guides from OpenAI, Microsoft, and Google, focusing on their intended audiences and the skills needed to work with large language models (LLMs). Prompting is not just a skill but …
by Scott King 
AI adoption is no longer optional—it’s a competitive necessity. But deploying AI isn’t as simple as downloading pre-built models or subscribing to generic cloud services. Half the AI your business needs already exists in vendor solutions, but the other half is uniquely yours. Half of the AI you need must reflect your specific processes, data, …
by Scott King 
Agentic platforms are gaining attention, but there’s little clarity on what they actually are and why they matter. At their core, agentic platforms transform how organizations operate by empowering artificial intelligence agents to perform complex, autonomous tasks. These platforms don’t just automate repetitive tasks; they prioritize organizational outcomes, reducing the need for human intervention. This …
by Scott King 
Access to LLMs, like ChatGPT, make many believe that they are a complete automation solution. This belief, however, is misguided. Using these tools without full automation behind them keeps workflows slow and manual. Krista Chief Geek John Michelsen cautions, “If you’re still pasting documents and pulling answers manually, you are doing the work. Automation should …
by Scott King 
AI is Streamlining Policy and Procedure Access As more of your processes move to digital formats, providing employees with accurate, up-to-date information on policies and procedures is critical for maintaining efficiency and compliance. Traditional virtual agents rely on predefined scripts, providing answers to expected questions. However, this approach often results in inconsistencies, delays, and user …
by Scott King 
Implementing Effective Data Protection Strategies Large Language Models (LLMs), like Gemini and ChatGPT, are transforming how we summarize and generate content. Their remarkable ability to understand and generate human-quality text has led to many innovative applications in a relatively short time. LLMs are becoming an indispensable tool in the modern workplace, from writing emails and …
by Chris Kraus 
Generative AI, with its ability to produce human-quality text, translate languages, and write different kinds of creative content, is changing the way people work. But just like any powerful technology, it’s not without its vulnerabilities. In this article, we explore a specific threat—LLM jailbreaking—and offer guidance on how to protect your generative AI applications. What …
by Scott King 
The competition among Large Language Models (LLMs) is just beginning. Who had even heard of LLMs a year ago? Certainly, the early market leader has been OpenAI, but the past few days have shaken things up. With unpredictable swings in leadership and fleeting triumphs akin to the world of sports, the battle for supremacy in …
by John Michelsen 
Generative AI is Accelerating Everything Generative AI (GenAI) is influencing nearly all processes in our businesses and none so much as knowledge management systems. Employees want a better experience and they have found it by already experimenting with GenAI; ask a question, and get an answer. But, the answers and the knowledge delivered to them …
by Scott King 
We’ve received a lot of questions and inquiries regarding the recent AI executive order enacted by President Biden. Sam summarized his opinions and what they mean here. He recommends you follow the NIST AI Risk Management Framework for now as the agencies complete their reports per the 90, 180, 270, and 365-day deadlines in the order. …
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