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See how Krista turns conversations into outcomes by orchestrating the next steps across your business, not just summarizing what was said.
Fathom built a polished meeting notetaker. Many companies use it to capture calls, generate summaries, and push highlights into their CRM. For an individual user or a single team, that is often enough. For an enterprise running hundreds of meetings a week across sales, product, engineering, and leadership, meeting notes are the raw material, not the finished product.
Krista approaches meetings differently. Meeting Agent joins your Microsoft Teams calls, captures what was said, and writes it into a shared enterprise knowledge base that every authorized role in your company can search. Conversation Agent extends that capability across Teams chat and email, adds role-based governance through your O365 admin console, and orchestrates the action items meetings generate across your CRM, ticketing, and workflow systems. Krista orchestrates people, systems, and AI. Fathom captures the meeting.
Here is how Fathom compares to Krista Meeting Agent and Conversation Agent, and why enterprises choose Krista when a personal notetaker stops being enough.
| Capability | Fathom | Krista Meeting Agent (Free) | Krista Conversation Agent (Upgrade) |
|---|---|---|---|
| Transcribe meeting content and identify speakers | ✅ | ✅ | ✅ |
| SOC 2 Type II | ✅ | ✅ | ✅ |
| HIPAA compliant | ✅ | ✅ | ✅ |
| Never trains on customer data | ⚠️² | ✅ | ✅ |
| Leverage enterprise login (SSO/SAML) | ⚠️¹ | ❌ | ✅ |
| Searchable enterprise brain across all meetings | ❌ | ✅ | ✅ |
| Governed Intelligence | ❌ | ✅ | ✅ |
| Chat & Email Ingestion | ❌ | ❌ | ✅ |
| Document Handling | ❌ | ❌ | ✅ |
| Privacy settings for internal, departmental, external | ❌ | ❌ | ✅ |
| Role-based enterprise search | ❌ | ❌ | ✅ |
| O365 admin governance and deployment | ❌ | ❌ | ✅ |
| AI Decision Making | ⚠️ | ❌ | ✅ |
| Human-in-the-Loop | ❌ | ❌ | ✅ |
| Workflow Automation | ⚠️ | ❌ | ✅ |
| Auto-Trigger Processes | ⚠️³ | ❌ | ✅ |
| Orchestrate meeting action items across enterprise systems | ⚠️³ | ❌ | ✅ |
| Agent Coordination | ❌ | ❌ | ✅ |
| Customizable summary templates by role and purpose | ⚠️ | ❌ | ✅ |
| Keyword triggers and post-meeting alerts | ⚠️¹ | ❌ | ✅ |
| CRM/ERP Integration | ✅ | ❌ | ✅ |
| Multi-System Integration | ✅ | ❌ | ✅ |
✅ Fully supported ⚠️ Partial or limited ❌ Not supported
1 Team plan or higher ($19/user/month, 2-user minimum)
2 Default opt-in to training on de-identified data for Fathom’s in-house models; user opt-out available in account settings. Third parties not authorized to train on customer content (fathom.ai/privacy).
3 Limited to meeting note syncs and task creation
Fathom serves more than 300,000 companies with a product optimized for the individual notetaker. Each user has their own workspace. On the Team plan ($19/user/month, two-user minimum) workspaces can be shared within a team, but only with people already inside that team. A customer call captured by a sales rep still lives in the rep’s workspace until someone remembers to share it. A churn-risk call an engineer sat in on still lives in that engineer’s account, not in a system the customer success team can search when they triage the ticket three days later.
Krista Meeting Agent does not maintain personal workspaces. Every authorized meeting writes directly into the organization’s shared knowledge base the moment the call ends. The rep’s Tuesday call is part of the enterprise brain before the renewal team walks into Wednesday’s QBR. The engineer’s context is already indexed against the customer account when support triages the ticket on Thursday. Employees leaving does not cost the company their institutional knowledge. New hires inherit the decisions and discussions that shaped the business the day they connect their calendar.
The architectural difference shows up at scale. Fathom’s model works fine at ten meetings a week across a cohesive team. At a thousand meetings a week across departments that do not overlap, personal workspaces become institutional amnesia. Krista’s model treats every meeting as a contribution to a shared brain the entire organization can query.
An enterprise brain is only useful if the right people can retrieve the right knowledge at the right moment. And only the knowledge they are authorized to see. Fathom offers global search across shared calls on its Team plan, but the scope is a single team workspace, not the whole organization, and access is governed by basic sharing settings rather than your corporate org chart. If the VP of Sales wants to know what customers said about a competitor last quarter across every team in the company, the answer is spread across dozens of Fathom workspaces they cannot see.
Krista Conversation Agent solves the scope problem and the governance problem together. Natural-language queries run across every meeting the organization has captured, not a subset of workspaces each user happens to be inside. A VP of Sales asking “what risks surfaced on Enterprise deals this quarter?” gets an answer from every Enterprise call, filtered to what she is authorized to see. Search results honor permissions read directly from your O365 tenant, so IT does not configure a second access model.
The admin work collapses. Your O365 org chart already defines who reports to whom and who can see what. A director sees what directors in her function see. A rep sees her accounts. A finance analyst sees the deals her team is underwriting. IT administers Krista through the Microsoft admin console they already manage, not through a parallel permissions system they now have to learn.
Fathom integrates with Salesforce, HubSpot, Asana, Slack, Zapier, and Make.com. Meeting summaries push into CRM records. Action items become tasks in Asana. That class of automation is solved. What is not solved is everything Fathom’s integration list does not cover: approvals that need to route through a VP before a contract term changes, tickets in ServiceNow or Jira that need custom fields populated, workflows in the ERP or HR systems that decide whether a commitment made in a meeting actually happens downstream.
Krista Conversation Agent covers that gap. Decisions and action items surfaced in meetings trigger the workflow appropriate to the decision, whether that workflow lives in Salesforce, in a custom approval tool, in your ticketing queue, or in an HR system that manages requisitions. Keyword triggers route alerts to the right role, not to a shared Slack channel that nobody reads. Human-in-the-loop checkpoints escalate lower-confidence decisions to a reviewer before anything downstream fires. The orchestration layer replaces the chain of copy-paste, manual follow-up, and “can someone take this action item” that Fathom’s integrations leave behind.
At scale, the residual post-meeting work that survives Fathom’s integrations is still measurable in hundreds of person-hours a month for a meeting-heavy team of fifty. Conversation Agent absorbs it.
Fathom grows bottom-up: individual users adopt it, share it with their team, and a Team or Business contract follows when collaboration features are needed. Krista works the same way at the start. Meeting Agent is the free entry point. Sign up, connect your Microsoft calendar, and Krista joins your Teams meetings with speaker-attributed transcription, automatic summaries, and contribution to a searchable enterprise brain. Every team member can start building the knowledge base immediately, with no admin involvement required to get started.
Conversation Agent is where enterprise capabilities come online. Your IT team deploys it through the O365 admin console. You get role-based access tied to your org chart, customizable summary templates by role and purpose, keyword triggers and post-meeting alerts, privacy scoping for internal and external conversations, chat and email ingestion in addition to meetings, and orchestration of action items across your enterprise systems.
The upgrade path is by design. Teams start with Meeting Agent, prove the value of a shared knowledge base, and unlock governance, customization, and automation when they are ready. You never re-platform. You add capabilities to the same underlying enterprise brain.
Fathom captures meetings into individual user accounts, with cross-team sharing limited to workspace boundaries on the Team plan. Krista Meeting Agent writes every authorized meeting into a shared enterprise knowledge base that every authorized role in the organization can search. Meeting Agent is currently available on Microsoft Teams.
Role-based enterprise search, customizable summary templates, keyword triggers and alerts, privacy scoping, chat and email ingestion, workflow orchestration, and O365 admin governance. Conversation Agent is the enterprise upgrade to contribute real-time knowledge to your organization’s enterprise brain.
No. Krista never uses customer meeting data to train or fine-tune language models. Fathom, by default, uses de-identified data from customer meetings to train their in-house AI models; Fathom users can opt out in their account settings.
Every Krista AI output carries a confidence score and source attribution. You can see exactly which meeting, which speaker, and which moment produced each insight. Fathom surfaces AI summaries and action items without tying them to a specific source in the transcript or scoring their confidence; Krista does both. High-confidence outputs can drive automated actions. Lower-confidence outputs escalate to a human reviewer before anything downstream happens.
Fathom offers a free tier for individuals, a Premium tier at $20/user/month for individuals, a Team tier at $19/user/month with a 2-user minimum, and a Business tier at $34/user/month. Enterprise features like SSO and CRM field sync require the Team or Business tier. Krista Meeting Agent is free, and Conversation Agent uses enterprise licensing based on organizational deployment, which keeps costs predictable as usage scales across hundreds of users.
Yes. Conversation Agent ingests Teams chat and email in addition to meetings, and orchestrates meeting-derived action items across CRMs, ticketing systems, and enterprise workflows. Krista turns conversations into executed work, not just into notes.
Enterprises running meetings at scale across multiple teams, organizations that need role-based access to meeting knowledge governed by their corporate org chart, and any business that measures success by what gets done after a meeting, not by whether a transcript exists.
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