Scott King, Author at Krista AI

RPA helps automate call center workflows

January 14, 2021

Contact Centers Are Complex Places to Work

Customer contact centers are investing in AI and robotic process automation to combat complexity. [1] The complexity results, in part, from migrating monolithic on-premise customer relationship management systems to cloud-based ones. Yes, moving to cloud-based systems reduces IT operating and maintenance costs, but it hasn’t achieved the envisioned ROI leaders sought. Plus, these systems weren’t …

by Scott King

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