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See how Krista turns conversations into outcomes by orchestrating the next steps across your business, not just summarizing what was said.
Fireflies.ai transcribes meetings. Millions of professionals use it to capture calls and generate personal meeting notes. For an individual user or a small team, that is often enough. For an enterprise running hundreds of meetings a week across sales, product, engineering, and leadership, meeting notes are the raw material, not the finished product.
Krista approaches meetings differently. Meeting Agent joins your Microsoft Teams calls, captures what was said, and writes it into a shared enterprise knowledge base that every authorized role in your company can search. Conversation Agent extends that capability across Teams chat and email, adds role-based governance through your O365 admin console, and orchestrates the action items meetings generate across your CRM, ticketing, and workflow systems. Krista orchestrates people, systems, and AI. Fireflies transcribes the meeting.
Here is how Fireflies.ai compares to Krista Meeting Agent and Conversation Agent, and why enterprises choose Krista when a personal notetaker stops being enough.
| Capability | Fireflies.ai | Krista Meeting Agent (Free) | Krista Conversation Agent (Upgrade) |
|---|---|---|---|
| Transcribe meeting content and identify speakers | ✅ | ✅ | ✅ |
| SOC 2 Type II | ✅ | ✅ | ✅ |
| HIPAA compliant | ⚠️¹ | ✅ | ✅ |
| Never trains on customer data | ⚠️² | ✅ | ✅ |
| Leverage enterprise login (SSO/SAML) | ⚠️¹ | ❌ | ✅ |
| Searchable enterprise brain across all meetings | ❌ | ✅ | ✅ |
| Governed Intelligence | ❌ | ✅ | ✅ |
| Chat & Email Ingestion | ❌ | ❌ | ✅ |
| Document Handling | ❌ | ❌ | ✅ |
| Privacy settings for internal, departmental, external | ❌ | ❌ | ✅ |
| Role-based enterprise search | ❌ | ❌ | ✅ |
| O365 admin governance and deployment | ❌ | ❌ | ✅ |
| AI Decision Making | ⚠️ | ❌ | ✅ |
| Human-in-the-Loop | ❌ | ❌ | ✅ |
| Workflow Automation | ⚠️ | ❌ | ✅ |
| Auto-Trigger Processes | ⚠️³ | ❌ | ✅ |
| Orchestrate meeting action items across enterprise systems | ⚠️³ | ❌ | ✅ |
| Agent Coordination | ❌ | ❌ | ✅ |
| Customizable summary templates by role and purpose | ❌ | ❌ | ✅ |
| Keyword triggers and post-meeting alerts | ❌ | ❌ | ✅ |
| CRM/ERP Integration | ✅ | ❌ | ✅ |
| Multi-System Integration | ✅ | ❌ | ✅ |
✅ Fully supported ⚠️ Partial or limited ❌ Not supported
1 Enterprise tier only ($39/seat/month, annual commitment via Fireflies sales)
2 Public commitment to not train on customer meeting data (fireflies.ai/security); pending 2025 BIPA class action alleges past voiceprint data collection.
3 Limited to meeting note syncs and task creation
Meetings contain up to 80 percent of an organization’s institutional knowledge. Fireflies captures that knowledge into individual user accounts. A customer conversation captured by a sales rep on Tuesday sits in their personal workspace unless they remember to share it. An engineer sitting in on a churn-risk call has their transcript locked in their own account. Sharing across teams is always a manual step someone has to take, and most of the time, nobody takes it.
Krista Meeting Agent writes every authorized meeting into a shared knowledge base the moment the call ends. There is no separate share step because the team already has access. The rep’s Tuesday call is visible to the renewal team before they walk into Wednesday’s QBR. The engineer’s notes are already indexed against the customer account when support triages the ticket on Thursday. When an employee leaves, the knowledge stays with the company. When a new hire joins, they inherit the full context of the decisions and discussions that shaped the business.
This is what we call the cognitive enterprise: every meeting contributes to an enterprise brain that grows smarter with each conversation, instead of fragmenting into personal silos that evaporate when someone changes jobs.
An enterprise brain is only useful if the right people can retrieve the right knowledge at the right moment. And only the knowledge they are authorized to see. Fireflies stores transcripts by individual user. If the VP of Sales wants to know what customers said about a competitor last quarter, they cannot ask, because the transcripts live in dozens of accounts they do not own.
Krista Conversation Agent solves both sides of that problem. Users query the knowledge base in natural language: “What did customers say about pricing this quarter?” or “Which deals mentioned the new integration concern?” Krista answers across every meeting, chat, and email the organization has captured, bounded by what each user is authorized to see. Role-based access follows the structures already in place in your O365 environment, not a new permission system for IT to maintain.
The governance is the point. An executive sees patterns across the organization. A rep sees their accounts. A customer success manager sees their book of business. Nobody sees what they should not. IT manages Krista through the Microsoft admin console they already use. No new control plane to learn.
Fireflies stops at the meeting record and the CRM task. The broader work of orchestrating decisions across ticketing, approvals, custom workflows, and systems outside the CRM falls to your team. A thirty-minute meeting routinely generates forty-five minutes of post-meeting work across multiple people. For fifty meeting-heavy employees averaging five meetings a day, that is hundreds of hours a month spent converting meeting content into organizational action.
Krista Conversation Agent does that work. Decisions and action items surfaced in meetings trigger workflows automatically: CRM records update, tickets open, approvals route, owners get notified, deadlines get tracked. Keyword triggers alert the right people when specific topics surface, without anyone having to watch for them. The orchestration layer connects meetings to the systems where work actually happens, so the gap between “what was decided” and “what was done” closes itself.
This is the difference between a transcript and an outcome.
Meeting Agent is the entry point. Sign up, connect your Microsoft calendar, and Krista attends your Teams meetings with speaker-attributed transcription, automatic summaries, and contribution to a searchable enterprise brain. Every team member can start building the knowledge base immediately, with no admin involvement required to get started.
Conversation Agent is where enterprise capabilities come online. Your IT team deploys it through the O365 admin console. You get role-based access tied to your org chart, customizable summary templates by role and purpose, keyword triggers and post-meeting alerts, privacy scoping for internal and external conversations, chat and email ingestion in addition to meetings, and orchestration of action items across your enterprise systems.
The upgrade path is by design. Teams start with Meeting Agent, prove the value of a shared knowledge base, and unlock governance, customization, and automation when they are ready. You never re-platform. You add capabilities to the same underlying enterprise brain.
Fireflies captures meetings into individual user accounts, with team sharing as a manual step. Krista Meeting Agent writes every authorized meeting into a shared enterprise knowledge base that every authorized role can search. Meeting Agent is currently available on Microsoft Teams.
Role-based enterprise search, customizable summary templates, keyword triggers and alerts, privacy scoping, chat and email ingestion, workflow orchestration, and M365 admin governance. Conversation Agent is the enterprise upgrade when a team has proven the value of a shared knowledge base and needs governance, customization, and automation.
No. Krista never uses customer meeting data to train or fine-tune language models.
Microsoft Teams today. Conversation Agent extends capture to Teams chat and email through tenant-level Microsoft admin authorization.
Every Krista AI output carries a confidence score and source attribution. You can see exactly which meeting, which speaker, and which moment produced each insight. High-confidence outputs can drive automated actions. Lower-confidence outputs escalate to a human reviewer before anything downstream happens.
Yes. Conversation Agent ingests Teams chat and email in addition to meetings, and orchestrates meeting-derived action items across CRMs, ticketing systems, and enterprise workflows. Krista turns conversations into executed work, not just into notes.
Enterprises running meetings at scale across multiple teams, organizations that need role-based access to meeting knowledge, and any business that measures success by what gets done after a meeting, not by whether a transcript exists.
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