Give Customers Instant Order Updates
Kirsta’s Order Status Inquiry Agent provides 24/7 self-service answers directly from your system data. Customers get real-time status without waiting for human agents.
Who is the Order Status Inquiry Agent For?
Customer Experience Leaders
Reduce friction in customer support and improve satisfaction by giving instant answers.
Call Center & Support Managers
Deflect a high percentage of repetitive calls and free up your team for complex cases.
Operations & Logistics Leaders
Ensure customers always see accurate, real-time data pulled directly from order and fulfillment systems.
Why the Krista Order Status Inquiry Agent?
Always Available
- Customers can ask questions at any time, day or night, and receive instant, accurate status updates.
Reduces Contact Volume
- Deflects routine "Where is my order?" inquiries, allowing agents to focus on exceptions.
Integrates with Your Systems
- Connects directly with ERP, CRM, logistics, and fulfillment data sources to provide accurate, up-to-date answers.
How Krista Works
Krista Connects to Order Systems
Krista integrates with ERP, CRM, and fulfillment platforms to access real-time order and shipping data.
Krista Answers Customer Questions
Customers ask about orders, and Krista instantly provides shipping status, expected delivery dates, and order history.
Krista Flags Exceptions
If an order is delayed, canceled, or needs human intervention, Krista escalates the case to the right support agent.
Krista Learns and Improves
With every interaction, Krista refines responses, aligning with your data and customer support processes.
Real Results with Krista
OTG Consulting Deploys Krista to Guide CTOs and CIOs Through AI Complexity
Simplifying the AI Conversation for Technology Leaders OTG Consulting advises businesses on critical technology decisions. With decades of expertise in telecom and IT, OTG’s team
Global Manufacturing Company Transforms Complex Knowledge Access with Custom Branded AI-Powered Agent
A global manufacturing company with a long history of acquisitions faced a monumental knowledge management challenge. Thousands of documents and millions of data points were
Frequently Asked Questions
No. While “Where is my order?” is the most common use case, Krista can also answer questions about returns, invoices, or account-specific data.
Krista pulls live data directly from your ERP, CRM, and fulfillment systems, so answers reflect the most current status.
Yes. When Krista encounters a delay, exception, or low-confidence answer, the inquiry is routed to a human agent with full context.
Yes. Krista’s conversational responses can be customized to match your company’s tone and branding.
