Krista Use Cases

Explore how Krista orchestrates work to improve business outcomes.

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The AI Transformation Challenge

Every business leader today feels the pressure to deploy AI. It’s not a question of if anymore; it’s how fast. Boards and executives want to see AI driving results across their business. But here’s the reality: while every company wants AI, most don’t know how to actually make it work.

AI isn’t just Generative AI. GenAI by itself doesn’t do everything. Yes, it can create text, summarize, and draft emails, but it can’t make decisions, predict outcomes, or reliably pull insights from your business. To transform business processes, you need more than GenAI. You need predictors, categorizers, intelligent document understanding, and integration to make it all work together.

The Shocking Reality

95%

AI Projects Fail

MIT report shows 95% of AI projects deliver no ROI despite billions invested.

5%

of the Solution

GenAI models are fantastic, but they are only 5% of the complete AI solution.

Many were shocked to understand from a recent MIT report that 95% of AI projects deliver no ROI. Despite billions invested, most companies are still stuck in experiments that never pay off. This validates what we’ve been saying since ChatGPT hit the market.

Why AI Projects Fail: The Four Barriers

Poor Use Cases

Many chase flashy projects in sales and marketing while overlooking high-ROI back-office processes.

Pilot-to-Production Chasm

Only 5% of enterprise AI tools make it into production due to security, privacy, and integration challenges.

Build vs. Buy

Internal builds succeed only a third of the time. External partnerships succeed twice as often.

Learning Gap

Most GenAI tools don't retain feedback or context, requiring too much babysitting without memory and adaptability.

Krista Powers Custom AI Journeys That Deliver ROI

Most AI tools stop at simple tasks, but Krista was built to run your business. Krista is an agentic platform that connects people, systems, and multiple types of AI into complete workflows. Instead of siloed pilots or one-off experiments, Krista orchestrates:

  • Generative AI to create and personalize content
  • Machine Learning to make decisions based on your business rules
  • Document Understanding to extract and act on information from contracts, invoices, and forms

The result is a connected AI journey designed around your business outcomes. Krista eliminates the friction of scattered tools and enables high-ROI use cases in customer support, finance, compliance, and operations. With Krista, AI moves beyond experimentation and becomes a measurable advantage.

Krista Seed Use Cases

Customer Experience

Email Classification & Triage Agent

Classify and triage inbound emails at scale. Krista applies custom machine learning models to detect intent, apply categories, and enable automation with speed and accuracy.

Email Response Agent

Automate inbox management with AI that reads, classifies, and responds to emails instantly. Eliminate backlogs, reduce delays, and deliver consistent, brand-aligned responses at scale.

Contact Center Copilot

Assist agents in real time with knowledge and system lookups. Guide next steps, cut handle time, and route low confidence moments to experts for fast, reliable resolution.

Finance and Administration

Meeting Agent

Krista Meeting Agent captures, summarizes, and organizes your meetings, turning conversations into searchable knowledge and actionable outcomes.

Conversation Agent

Conversation agents listen and record meetings, emails, chats, and calls to build and update enterprise knowledge to trigger real-time workflows and automations.

Document Agent

Krista’s Document Agent ingests contracts, invoices, and policies, extracts key details, and initiates workflows so your team processes documents with speed, accuracy, and consistency.

Human Resources

HR Policy Q&A Agent

Give employees instant, role-based answers to HR policies and benefits. Reduce repetitive HR questions, improve compliance, and deliver consistent guidance across your organization, anytime, anywhere.

Sales & Growth

Sales Copilot

Empower sellers with instant answers from playbooks, docs, and training. The Sales Copilot Agent shortens cycles, increases win rates, and ensures consistent, confident selling across your team.

Conversation Agent

Conversation agents listen and record meetings, emails, chats, and calls to build and update enterprise knowledge to trigger real-time workflows and automations.

Meeting Agent

Krista Meeting Agent captures, summarizes, and organizes your meetings, turning conversations into searchable knowledge and actionable outcomes.

Legal, Risk, & Compliance

Contract Agent

Spot contract risks before they cost you. Krista analyzes clauses, benchmarks provisions, flags non-compliance, and accelerates reviews so your contracts are safer, faster, and smarter.

Contact Us

Contact us to discuss your use case and get started with your AI journey.

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