Use Case Overview
Customer support specialists often struggle to resolve customer issues quickly because they must manually navigate numerous backend systems for account terms, order histories, and claim policies. This AI Agent Assist use case empowers a support specialist by having an AI assistant built with Krista to gather data for them. Krista instantly fetches and synthesizes information from siloed applications, presenting a complete picture to the agent. This allows the specialist to handle complex inquiries quickly and precisely, dramatically improving the business customer experience.
Capabilities
- Provides a 360-degree view of the customer by summarizing order and account data.
- Retrieves specific procedures from internal knowledge bases.
- Accesses data to verify customer account terms and SLAs.
- Queries systems for real-time shipping and delivery status.
- Executes next steps and updates the customer.
Business Value
- Significantly reduce the handling time required for complex inquiries.
- Improve accuracy by aligning with customer SLAs and policies.
- Increase customer satisfaction and confidence with faster resolutions.
- Empower your support specialists to solve problems rather than hunt for data.
Krista Automated Process
How Does Krista Work?
Krista powers the use cases you see here. Krista is an agentic platform that orchestrates people, systems, and AI using natural language. Instead of writing code, teams can describe business processes in plain English to build powerful automations that streamline operations. This unique approach allows you to manage even the most complex workflows with conversational ease.
Visit ‘What is Krista‘ to learn more about how Krista works.
